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Are You Squandering Money on Acquiring Rather than Retaining Customers?

The Practical Leader

We assume that happy customers reduce ongoing service costs and lower sales/marketing costs through referrals, viral word of mouth, positive ratings, and raving social media fans. ” Many companies entice buyers with special offers, social media campaigns, branding, and other expensive sales and marketing programs. companies.

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Playing the Long Game: The Employee Retention Process in HR

HR Digest

Amidst their country’s tech talent shortage, HP Indonesia is doing its best to focus on its employee retention instead of acquisition efforts, according to Human Resources Online. The World Bank has projected a 9 million skilled and semi-skilled ICT workers shortage to affect Indonesia between 2015-2030.

Process 59
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The Big Shift: Demand for Future Work Skills in 2021

HR Digest

The companies and research studies in our analysis included: Deloitte, LinkedIn, IBM Institute for Business Value, Indeed.com, Institute for the Future (IFTF), McKinsey, Society of Human Resources Management (SHRM), Udemy, Willis Towers Watson, and World Economic Forum. Target in-demand job categories.

Skills 145
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Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Tammy Erickson – McKinsey award-winning author. Formerly a leader in the automotive, retail, restaurant, media innovation and consulting industries. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited. Sean McGrath – Human Resources Vice-President World Bank Group.

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The Future of Human Work Is Imagination, Creativity, and Strategy

Harvard Business Review

Humans Are Strategic; Machines Are Tactical. McKinsey has been studying what kind of work is most adaptable to automation. ” The point of technology, she argues, is to boost productivity, not cut the workforce. Their findings so far seem to conclude that the more technical the work, the more technology can accomplish it.

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Disengaged Employees? Do Something About It

Harvard Business Review

A 2012 report on human capital from McKinsey added to the evidence, noting that organizations with top scores in employee motivation are about 60% more likely to be in the top quartile for overall business health. The next time Gallup or McKinsey do their polls, I''d like to see those engagement scores rise.

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Prepare for the New Permanent Temp

Harvard Business Review

Just ask anyone working in the health care, financial services, automobile, retail, media, publishing, education, advertising, real estate or defense industries. And higher education isn''t offering the human capital cure. A recent McKinsey & Co. What are their media and mechanisms for becoming more valuable?