Harvard Business Review

OCTOBER 18, 2018

Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly. Nina laughed.

Case Study 13

Case Study Team CFO Merchandising 13

Harvard Business Review

AUGUST 4, 2015

“I’m pretty convinced that there are superficial differences in culture and communication and how people do things,” said the global human resources officer. In the 1990s, P&G, like other companies, sought to take advantage of global scale and technology platforms, rolling out their products worldwide.

Globalization 8

Globalization Company Self-aware Merchandising 8

Harvard Business Review

SEPTEMBER 3, 2015

The score is a combination of three components: customer satisfaction, employee satisfaction, and productivity. Companies that follow a good jobs strategy design and manage their operations in a way that allows them to achieve high employee satisfaction, high customer satisfaction, and high productivity simultaneously.

Retail 8

Retail Operations Depreciation Merchandising 8

Harvard Business Review

SEPTEMBER 4, 2015

If retailers want to thrive by offering better jobs, they will need to change their operations strategy from one that uses people as interchangeable parts to one that is human-centered. As we all know by now, Toyota’s human-centered operations strategy allowed the company to produce higher-quality cars at lower costs.

Retail 8

Retail Operations Price Merchandising 8

Harvard Business Review

AUGUST 6, 2014

In each iteration, we spent a lot of time thinking about what might make the best use of our existing product. 3721’s core product was essentially an early form of search: a browser download that helped users in China go directly to destination web sites. Only legal, finance, and human resources still reported back to headquarters.

Chief Financial Officer 9

Chief Financial Officer Operations Learning-by-Doing IPO 9

In the CEO Afterlife

NOVEMBER 4, 2012

On a productive day, aside from the mountain of dead trees (recycling hadn’t been invented in 1982), stacked polystyrene coffee cups and an overflowing ash-tray, there would also be a satisfying thick sheaf of “concepts.” We were just shifting product. Our product, and the clients. I can see that now. How could it be.

Advertising 265

Advertising Creativity Industry Bottom-up 265

Harvard Business Review

MARCH 29, 2018

More-stable scheduling increased sales and labor productivity. Labor productivity increased by 5%, in an industry where productivity grew by only 2.5% So more stable scheduling is feasible, and holds the potential for improved sales and productivity. The results were striking. per year between 1987 and 2014. We hope not.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

JUNE 26, 2017

If your culture and brand are mismatched, you can end up with happy, productive employees who produce the wrong results. For example, at a grocery store chain I worked with, employees were steeped in an operations culture that valued efficiency and productivity.

Brand 8

Brand Company Operations Merchandising 8