Harvard Business Review

MARCH 29, 2018

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

DECEMBER 6, 2010

Today, the guild mentality persists within companies, where functions such as marketing, sales, finance, IT, human resources and R&D all have their own area of special expertise. It can rapidly build demand, which reinforces the relationship with retail grocers. But Frito-Lay stocks its own products.

Operations 13

Operations Competitive Advantage Supply Chain Retail 13

Harvard Business Review

FEBRUARY 8, 2012

To deliver more value, the human resources function needs to spend more time accelerating operational improvement and less time on its traditional administrative and compliance activities. Bring people into HR with extensive operational improvement experience. Scibelli himself came from the retail sector.

Process 13

Process Compliance Operations Human Resources 13

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. This quadrant might include work where employees are colocated and the operations and workers are easily accessible through physical connections. How can leaders navigate this new digital work ecosystem? Today, turbo-charged.

Human Resources 8

Human Resources Technology Globalization Trends 8

Harvard Business Review

AUGUST 15, 2016

.” That’s when Callahan’s team took an unusual step: The team created and linked an employee feedback system to its customer feedback system, in order to flag interactions where customers and employees had different perceptions. Companies rarely connect the two systems. Insight Center. Turning data into action.

Survey 8

Survey Retail System Automotive 8

Harvard Business Review

FEBRUARY 15, 2012

Usually, if you search, there are opportunities in your current job and at your current level to display your ability to drive change, even if you are in a support function like finance or human resources. Is the annual planning and budgeting system overly time-consuming and out of sync with the pace of the business?

Innovation 15

Innovation Merchandising How To Proposal 15

Harvard Business Review

SEPTEMBER 4, 2015

There are two reasons such a flexible work system is now plausible. Recent examples include projects at firms such as General Electric, Staples, and dozens of other Fortune 1000 enterprises that span functional areas from marketing to strategy to human resources to operations. The first is societal values.

Human Resources 8

Human Resources Bureaucracy Cost Wilde 8

Harvard Business Review

APRIL 18, 2013

retailer Tesco built detailed profiles of customers and then used these insights and a flexible supply chain to customize their products and offers. The only way it can happen: marketing, IT, operations, and human resources functions must collaborate in unprecedented ways. Collaboration Marketing Operations'

Customer Intimacy 8

Customer Intimacy Supply Chain Market Segmentation Human Resources 8

Harvard Business Review

DECEMBER 21, 2011

Consider Lowe's , America's second-largest home improvement retailer worldwide, with revenue of $49 billion and more than 1,700 stores. Coco has a unique background because he's not a career HR professional; he started in operations at GE , where he was trained as a Six Sigma Black Belt process improvement expert.

Six Sigma 14

Six Sigma Skills Team Compliance 14

Harvard Business Review

OCTOBER 24, 2014

So instead of creating another pill dispenser, it launched a compliance-enhancing system. In addressing the billion-dollar adherence problem, Vitality (since acquired by NANTHEALTH ) considered the interests of the players in the diverse ecosystem, including pharmaceutical companies, retail pharmacies, and health care providers.

Productivity 8

Productivity Products Company Engineering 8

Harvard Business Review

SEPTEMBER 8, 2014

It’s now done by economists, data engineers, IT operatives, and anyone who has access to the data. These tools are especially attractive to retail and service companies because they have so many employees and such high turnover, which means they are hiring all the time. Human resources Information & technology Talent management'

Succession 8

Succession Human Resources Information Technology Software 8

Harvard Business Review

OCTOBER 31, 2017

It may feel as though the financial system hasn’t changed much in the decade since the downturn, but it has. Most of the regulation was meant to safeguard the financial system, and the taxpayers who had to bail it out, from another crisis. Many other financial firms including AIG, Fannie Mae, and Freddie Mac needed bail outs.

Banking 8

Banking Crisis Bottom-up Compliance 8

Harvard Business Review

APRIL 19, 2016

manufacturers, wholesalers, and retailers, according to a leading technology industry analyst. Each of the potential business benefits of 3D printing carries tax implications that could alter the equation for any anticipated operating efficiency or return on investment. Are there operations you would shed? Threat analysis.

Supply Chain 8

Supply Chain Execution Analysis Technology 8

Harvard Business Review

OCTOBER 23, 2014

Energy, agriculture, insurance, retail, human resources — no industry is unaffected. Think of it as a 360-degree/24-7 support system. The goal (and it’s within our grasp) is threefold: improve clinical outcomes, enhance patient satisfaction, and drive more value to the entire health care system.

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

SEPTEMBER 4, 2017

In The Good Jobs Strategy , Zeynep Ton, a professor at the MIT Sloan School of Management, demonstrates how the best retail companies align their customer value proposition with their operations strategy and their approach to human capital. Yet, only one in eight employees are inspired.

Human Capital 12

Human Capital Kaizen Agility Energy 12

Harvard Business Review

JULY 11, 2013

A cascading series of deadlines, operating systems, and reporting rules have to be arranged, tested, and communicated. But some of the businesses that would have been impacted by the employer mandate — in sectors like retail and food service — didn''t appear to be ready to comply with the law.

Health Care 8

Health Care Parcell Politics Policies 8

Harvard Business Review

APRIL 20, 2017

For example, the Amazon Go retail store in Seattle has no cashiers or checkout lanes. While the human “co-pilot” no longer does the work of routine navigation and piloting, they still do things like observing the driverless operation, and stepping in to assist with unusual or dangerous situations.

Supply Chain 8

Supply Chain Outsourcing Call Center Organization 8

Harvard Business Review

JANUARY 27, 2017

In theory, the organizational challenges of algorithmic autonomy map perfectly to which processes or systems are being made autonomous. In reality, “handoffs” and transitions prove to be significant operational problems. They’re analogous to autonomous resources, as opposed to human resources, departments.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

OCTOBER 18, 2018

Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. The team had dropped the ball on inquiries from several retailers interested in its products by failing to coordinate getting them into the company’s system quickly.

Case Study 10

Case Study Team CFO Merchandising 10

Harvard Business Review

FEBRUARY 5, 2015

The three strategy propositions correspond to the traditional activity system of an organization. Unlike marketing, manufacturing, human resources, and other functions, a good strategy should cover the entire activity system of an organization. The Profit Proposition.

Blue Ocean Strategy 8

Blue Ocean Strategy Strategy Execution Supply Chain 8

Harvard Business Review

AUGUST 5, 2014

“We’ll spend a lot of time bringing product to market, but we need to plan for the fact that a launch gives us a six-month head start and no more,” says Gary Booker, CMO of Dixons Retail. To affect changes in culture, some CMOs are partnering more closely with human resources.

P&L 8

P&L Banking Marketing Call Center 8

Modern Servant Leader

FEBRUARY 17, 2016

The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. Far and away the largest faith system on planet Earth. A couple of weeks ago, there was this operations officer and I said to the COO, “You gotta fire this guy. Evidence!”. What evidence do you have?”. “I I can prove that.”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

The world’s largest online shoe retailer went from 8 million $ to 1 billion $ annual revenue in 7 years. Far and away the largest faith system on planet Earth. A couple of weeks ago, there was this operations officer and I said to the COO, “You gotta fire this guy. Evidence!”. What evidence do you have?”. “I I can prove that.”.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100