Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Modern Servant Leader

FEBRUARY 17, 2016

He is the author of two best-selling books on the topic: “ The Servant: A Simple Story About the True Essence of Leadership ” and “ The World’s Most Powerful Leadership Principle “ We met in front of a group of students from Hope College’s Center for Faithful Leadership.

Leadership 100

Leadership Servant Leader Airlines Learning-by-Doing 100

Harvard Business Review

SEPTEMBER 19, 2014

Across industries, organizations can greatly benefit from making tiny changes in their processes to take into account how employees and customers really behave — including not liking being told what to do. Our research and that of others has discovered that even some small tweaks can have a big impact.

Retail 8

Retail Human Resources Outsourcing Short-term 8

Harvard Business Review

JANUARY 25, 2012

You might think that the corporate human resources function doesn't have much of a role in improving business processes, such as product development, operations, customer service, or distribution. In contrast, Coco joined Lowe's HR function after a career that included process improvement and "Black Belt" experience at GE.

Human Resources 13

Human Resources Operations Compliance Maturity 13

Harvard Business Review

FEBRUARY 15, 2012

Usually, if you search, there are opportunities in your current job and at your current level to display your ability to drive change, even if you are in a support function like finance or human resources. Without periodic innovation — in product, process, and organization — organizations tend to become rigid over time.

Innovation 16

Innovation Merchandising How To Proposal 16

Harvard Business Review

OCTOBER 19, 2017

The obsession with predicting who may be a future star or the next top leader has influenced academic research and human resources practices alike. But how good are we at evaluating human potential? For instance, most leaders are grappling with the process of identifying candidates who will lead digital initiatives.

Politics 8

Politics Retail Career Report 8

Harvard Business Review

JANUARY 27, 2017

CEOs need to clarify when talented humans must defer to algorithmic judgment. The most painful board conversations that I hear about machine learning revolve around how much power and authority super-smart software should have. The top-down approach invariably creates interpersonal and inter-process frictions. That’s hard.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Harvard Business Review

SEPTEMBER 10, 2015

business units and functional groups like marketing or human resources set out “challenges” that they’d like employees to work on. The challenge sponsors picked the best ones, and they are responsible for eventually rolling out the product, service, or process improvement.

Venture Capitalist 8

Venture Capitalist Company Due Diligence Chief Information Officer 8

Harvard Business Review

OCTOBER 16, 2012

In all likelihood, data can be used to enhance the functions most essential to a business, but it takes someone who understands both the power of data and the priorities of a business to figure out how. Then the process of extracting those answers begins. Making sure the company is collecting the right data.

Venture Funding 15

Venture Funding Price Technology Tactics 15

Harvard Business Review

OCTOBER 18, 2018

Lance Best, the CEO of Barker Sports Apparel, was meeting with Nina Kelk, the company’s general counsel, who also oversaw human resources. “This is the first time I’ve been through this process myself.” Ahmed accused Damon of throwing up roadblocks and using his power to undermine the sales department.

Case Study 13

Case Study Team CFO Merchandising 13

Harvard Business Review

SEPTEMBER 4, 2017

In research for our book, Time, Talent and Energy, my co-author Michael Mankins and I found that such investments do indeed pay off: The top-quartile companies in our study unlocked 40% more productive power in their workforce through better practices in time, talent and energy management.

Human Capital 15

Human Capital Kaizen Agility Energy 15

Harvard Business Review

JULY 14, 2017

When we asked one successful online retailer “How do you compete with Amazon?” The good news is that you can harness the power of platforms and network effects without turning yourself completely inside out. A production process turns inputs into outputs and distributes them through a tightly controlled supply chain.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

MARCH 29, 2018

The relentless rise of online retailers has led to deep soul searching among brick-and-mortar retailers to find ways to compete. The traditional methods of competing through convenience, assortment, and pricing are largely ineffective against online retailers who outperform brick-and-mortar retailers in these dimensions.

Retail 8

Retail Productivity Products Cost 8

Harvard Business Review

OCTOBER 23, 2014

Energy, agriculture, insurance, retail, human resources — no industry is unaffected. Actors in this ecosystem are increasingly working together rather than handing off information or tasks to the next entity in a linear process. Or lenders’ enhanced abilities to gauge credit risk. They’re also sharing risk.

Health Care 8

Health Care Pharmaceuticals Information Technology Supply Chain 8

Harvard Business Review

AUGUST 5, 2014

Digitally enabled tools and processes have altered what and how a business sells, flipped the tables on the typical customer relationship, introduced a glut of new channels and competitors, and made it harder for organizations to break through the “noise.”. “We’ll Data-driven customer insights give the CMO the power to do all that.

P&L 11

P&L Banking Marketing Call Center 11

HR Digest

MAY 2, 2019

Not too long ago, our retail business identified a clear opportunity in the marketplace but recognized we’d need to increase our expert advisor capacity quickly to win. Fact-based insights have the power to enlighten and balance talent conversations. We know our success begins and ends with highly engaged talent.

Banking 45

Banking Human Resources Diversity Career 45

Harvard Business Review

NOVEMBER 2, 2015

At such moments, smooth operations and efficient processes are no substitute for an engaged, motivated employee with the instinct to do the right thing. Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. One of the most powerful ways to do this as a manager is to forgive errors.

Motivation 8

Motivation Brand Hotels Policies 8

Harvard Business Review

FEBRUARY 5, 2015

Motivating people requires more than overcoming organizational hurdles and winning people’s trust with fair process. Unlike marketing, manufacturing, human resources, and other functions, a good strategy should cover the entire activity system of an organization. It also rests on aligned and fair incentives.

Blue Ocean Strategy 8

Blue Ocean Strategy Strategy Execution Supply Chain 8

Strategy Driven

SEPTEMBER 2, 2011

Getting the funds that you need from tight fisted management is an ongoing process. These are ways to advance your funding process: Put money in management’s pockets. Product-service movement at retail levels. Human resources development. Knowledge of results is a powerful force in growing and learning.

Budgeting 50

Budgeting Planning Strategic Planning Competitive Advantage 50

Harvard Business Review

MARCH 17, 2016

Important clues are emerging from a unique consortium of human resource executives and other leaders. Organizations will be increasingly transparent to stakeholders and more flexible, shifting toward more power-balanced forms and more project-based relationships. What vital processes and transformations must we execute?

Human Resources 8

Human Resources Technology Globalization Trends 8

Harvard Business Review

JUNE 13, 2012

Several of the winning stories demonstrate the power of true management innovation because they go beyond a single initiative, product, service, or program to embed a new set of values (and a new approach to defining value) deeply into core management processes and mindsets. It's not enough to change one company.

Organization 13

Organization Cooper McKinsey Long-term 13