article thumbnail

Introducing 100 Coaches: Pay It Forward Champions

Marshall Goldsmith

Tony Marx – President and CEO, New York Public Library – the nation’s largest library system. Previously Kevin was a leader in Electronic Data Systems and Ford. Deborah Borg – Chief Human Resources & Communications Officer, Bunge Limited. Sean McGrath – Human Resources Vice-President World Bank Group.

article thumbnail

Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your Job Ads Are Driving Away Talent

Harvard Business Review

If we want to hire sharp people in our organizations, we need to market to them. Unfortunately, too many HR chiefs and hiring managers labor under the delusion that sharp and switched-on people are dying to apply for their jobs, even when they're not. The company has a need. This is the opposite of marketing.

Sharpe 8
article thumbnail

For U.S. Employers, Health Care Reform Is a Watching and Waiting Game

Harvard Business Review

A cascading series of deadlines, operating systems, and reporting rules have to be arranged, tested, and communicated. These logistics took a sharp new turn last week when the Obama administration decided to delay enforcing mandatory employer and insurer employment requirements until 2015.

article thumbnail

Maintaining Your Focus on the Front Lines as Your Company Grows

Harvard Business Review

But as companies get bigger, they have a harder and harder time staying close to their customers and maintaining the sharp, ground-level instincts of a younger company. When was the last time you overrode your human-resources systems to reward them? Do you have a way of regularly identifying and celebrating them?

article thumbnail

Your Team Needs an Intervention

Harvard Business Review

Six top executives are midway through a 12-week assignment: Figure out how thousands of employees in their $8 billion company can absorb major changes—three acquisitions, a new global IT system, and a mandate to double revenue in three years—in minimal time. Suddenly, a snag. Where will this designated miracle worker report?

Team 8
article thumbnail

Getting Smarter about Google's "Brain Drain"

Harvard Business Review

Several years ago, in a long New Yorker essay called "The Talent Myth," Malcolm Gladwell launched a withering attack on just this sort of star system. They believe in stars, because they don't believe in systems. That's why the best companies I've gotten to know invest in stars and systems.