CO2
JANUARY 2, 2011
His book Just Ask Leadership - Why Great Managers Always Ask The Right Questions (McGraw Hill 2009). Stay tuned… Open publication – Free publishing – More alan smith About the Author As President and Co-founder of ACI Telecentrics, Inc.,
Harvard Business Review
APRIL 30, 2013
Twenty years ago my friends Michael Treacy and Fred Wiersema asserted in their HBR article "Customer Intimacy and other Value Disciplines" that leading companies succeed by excelling at one of three "value disciplines" — operational excellence, customer intimacy or product leadership — while meeting industry standards in the other two.
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