Harvard Business Review

APRIL 18, 2023

What sparked a SaaS crash in 2022 — and why its best days are still to come.

Software 16

Software Information Management Information Media 16

Harvard Business Review

DECEMBER 20, 2022

Plus strategies for driving transformative growth in 2023.

Innovation 19

Innovation Strategy Disruptive Innovation Information Management 19

Harvard Business Review

MAY 1, 2023

Takeaways from a survey of more than 800 customer service reps.

Survey 14

Survey Wireless Information Management Information 14

Harvard Business Review

JULY 30, 2013

The old way was information management; the new way is information intelligence. The old way was IT systems management; the new way is platforms that enable new value chains and integrated ecosystems. The old way was cost management; the new way is driving business transformation and accelerating growth.

CIO 8

CIO Innovation Technology Wireless 8

Harvard Business Review

MAY 20, 2011

Judith Hurwitz is President & CEO of Hurwitz & Associates and focuses on the business benefits of emerging enterprise technology including cloud computing, service management, and information management. She is the author of five books, including the recently published Smart or Lucky?

IPO 15

IPO Advertising Business Model Marketing 15

Harvard Business Review

MAY 23, 2013

Thanks to social media, that''s become an ever-more potent force — arguably more compelling than anything lawmakers might do. For years, I have advised companies of the importance of getting ahead of privacy concerns on new applications, especially those that might trigger the creepy response.

Morale 8

Morale Learning-by-Doing Technology Marketing 8

Harvard Business Review

JUNE 19, 2023

Many entrepreneurs are considering starting companies that leverage the latest generative AI technology, but they must ask themselves whether they have what it takes to compete on increasingly commoditized foundational models, or whether they should instead differentiate on an app that leverages these models.

Company 3

Company Entrepreneur Technology Information Management 3

Harvard Business Review

JUNE 7, 2017

A set of structured analytics provides retail category managers, for instance, with a complete picture of historic customer data; shows them which products were popular with which customers; what sold where; which products customers switched between; and to which they remained loyal.

Company 10

Company Telecommunications Retail Supply Chain 10

Harvard Business Review

JANUARY 11, 2011

Even more disturbing, a Hearst media study suggests that preventable medical errors (including infections) lead to at least 200,000 deaths per year , double the estimates from several years ago. Patient satisfaction with hospital care is also declining , based on the American Customer Satisfaction Index.

Six Sigma 14

Six Sigma Health Care Transportation Wireless 14

Harvard Business Review

AUGUST 5, 2013

Increasingly, business leaders are driving transformation projects in areas like digital marketing, multi-channel sales, and product-content and customer-information management, pushing the CIO and IT organization to respond in new, faster, and different ways. The Real Power of Enterprise Social Media Platforms.

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

OCTOBER 10, 2016

In a world full of purpose-built task managers and productivity tools, it can be tempting to use a different application for each aspect of productivity or information management. Planning and Organizing.

Directory 8

Directory Project Document Tools 8