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Apple’s Dilemma: Balancing Privacy and Safety Responsibilities

Harvard Business Review

How should Apple CEO Tim Cook manage the tension between iPhone customers’ privacy and public safety?

CEO 21
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How to Address the Supply-Chain Staffing Crisis

Harvard Business Review

Businesses are being impacted by a global skills shortage that is hampering manufacturing output and service delivery. In addition, the costs of producing materials, manufacturing goods, and providing services is rising due to labor costs.

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The Crucial Role of ID Verification in the Digital Economy

Harvard Business Review

At its core, ID verification tools prove your information – name, address, age, phone number – is valid and linked to you. Many different technologies can be used to achieve that one goal. The author, the CEO of Mastercard, explores how the technology works, where it’s used, and the potential pitfalls of digital IDs.

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Today's CIO Needs to Be the Chief Innovation Officer

Harvard Business Review

The old way was information management; the new way is information intelligence. The old way was IT systems management; the new way is platforms that enable new value chains and integrated ecosystems. The old way was cost management; the new way is driving business transformation and accelerating growth.

CIO 8
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How Tech Is Transforming Entry-Level, Customer-Facing Jobs

Harvard Business Review

Takeaways from a survey of more than 800 customer service reps.

Survey 14
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Hospitals Can Work Better

Harvard Business Review

These include: Vastly improved information systems: While electronic medical records are getting most of the media attention, the bigger breakthrough will be wireless and seamless information management of all facets of the hospital — medication, staff utilization and location, equipment availability, and more.