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Why Your Customers Hate You and How to Fix It

Skip Prichard

They tend to think of innovation as a shiny new product or service that incorporates a major advance in technology—something like the Model T or the iPhone. Because it takes an enormous amount of money to find a truly revolutionary technology or product. Bringing a new prescription drug to market, for example, now costs nearly $2.6

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6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

The last decade ushered in an economic meltdown and technological breakthroughs that have forever changed the business world as we knew it. They create value not by making things but by designing what gets made, determining markets for products, and generating consistent customer satisfaction. Worship of Information.

Ohno 50
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Five Coaching Tips to Help Business Process Management Leaders Succeed

Strategy Driven

A BPM expert – it could be the outside consultant or internal BPM Team Facilitator – provides formal and informal coaching to them. Reduce time to market for this product). This role could be filled by a Business Architect, Process Improvement Expert, Lean Six Sigma Practioner, Business Analyst or Project Manager.

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Put HR Skills on Your Performance Improvement Team

Harvard Business Review

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. If you do Six Sigma in isolation, the work force doesn't have time to implement the changes.".

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Bringing Outside Innovations into Health Care

Harvard Business Review

Spurred by government reforms and market expectations, healthcare leaders are being forced to reinvent their organizations. The impact of the Nurse Knowledge Exchange in boosting the quality of the information exchange and enhancing patient care soon led to its deployment at all Kaiser hospitals.

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Hospitals Can Work Better

Harvard Business Review

These include: Vastly improved information systems: While electronic medical records are getting most of the media attention, the bigger breakthrough will be wireless and seamless information management of all facets of the hospital — medication, staff utilization and location, equipment availability, and more.

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The $300 House: The Corporate Challenge

Harvard Business Review

Each post will examine the challenge from a different perspective, including design, technology, urban planning and more. Our team put Six-Sigma thinking to work. Dr. Burns' career has spanned scientific research; issues management; science and technology leadership and business management. Today, Stephanie A.