article thumbnail

Baldrige Performance Excellence and Using Six Disciplines

Six Disciplines

Customer and Market Focus. Award winners must share detailed information on how they achieved outstanding performance, so that other organizations can benefit. One example showing the importance of sharing this information is Motorola. Since then, Six Sigma has widespread use throughout our economy.

article thumbnail

Understanding the Importance of Business Process Design

Strategy Driven

It provides accurate information with comprehensive decision rules. ? The proper formalization of the processes that have not been appropriately documented, which have been revolutionized as informal knowledge. ? Instead, the written documented data provides more authentic information. ? Augments Operational Effectiveness: ?

Process 66
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Silent Productivity and Profitability Pitfalls, part 6 of 7

Strategy Driven

We should be encouraging our teams to approach every area of the business innovatively – including customer service, processes, organizational design, marketing, and leadership. Name and address information required. In the new business world, innovation should not be restricted to product development.

article thumbnail

6 Silent Productivity and Profitability Pitfalls, part 1 of 7

Strategy Driven

They create value not by making things but by designing what gets made, determining markets for products, and generating consistent customer satisfaction. We must now focus our attention on eliminating the six ‘modern’ wastes: Degenerative Moods. Worship of Information. Name and address information required.

Ohno 50
article thumbnail

It's Time to Rethink Continuous Improvement

Harvard Business Review

Six Sigma , Kaizen , Lean , and other variations on continuous improvement can be hazardous to your organization's health. Similarly, Japan's automobile industry has been plagued by a series of embarrassing quality problems and recalls, and has lost market share to companies from South Korea and even (gasp!) the United States.

article thumbnail

A Technique to Bridge the Gap Between Marketing and IT

Harvard Business Review

Here''s a familiar story: Marketing conducts research (" Big Data "! This classic breakdown between marketing and IT is being bridged at a few leading companies such as ING , the Netherlands bank. The financial crisis changed the market conditions for banks and also people''s attitudes towards banks. Analytics "!)

article thumbnail

Put HR Skills on Your Performance Improvement Team

Harvard Business Review

My team would have people with deep functional knowledge and skills (strategy, sales, marketing, finance, and information technology) to align surrounding processes. If you do Six Sigma in isolation, the work force doesn't have time to implement the changes.".