Strategy Driven

JANUARY 17, 2014

However, innovations in the neurosciences to developments in social media have revealed that profitability should no longer be relegated to sales figures and profit margins alone. Control, one of the six core emotional needs I discuss in Empathetic Marketing , fuels our motivations in every aspect of our lives.

ROE 50

ROE ROI Letter Airlines 50

Harvard Business Review

MARCH 10, 2015

This latest frequent flyer reboot is an example of how the meaning, measure, and management of “customer loyalty” are changing. So serious customer-centric organizations and innovative marketers are decreasingly asking, “How do we make our customers more loyal? Those answers aren’t obvious.

Customer Loyalty 8

Customer Loyalty Loyalty Airlines Hotels 8

N2Growth Blog

FEBRUARY 8, 2019

Missing the turn or making it too late can cause a company to stagnate or implode or can spell the death of the idea; or worse, the idea becomes someone else’s to bring to market without you. You have tremendous loyalty to your friend. Others do not. What’s the differentiator? The winners make the shift from Founder to Leader.

Delegation 243

Delegation Maturity CEO Execution 243

Harvard Business Review

MAY 18, 2018

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Metis discovered that guests had little loyalty to ours — Le Meurice and Hotel Plaza Athénée — or to our competitors’ hotels. We began by studying the market.

Hotels 8

Hotels Loyalty Fashion Brand 8

CO2

APRIL 1, 2022

Neither Gen Z nor millennials have blind loyalty to brands or their employers; they grew up during The Great Recession and saw first-hand how this loyalty didn’t pay off for their parents. It’s more likely that they set out to meet an unmet need in the market. For example, high purpose companies experience: 14.1%

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

CO2

APRIL 1, 2022

Neither Gen Z nor millennials have blind loyalty to brands or their employers; they grew up during The Great Recession and saw first-hand how this loyalty didn’t pay off for their parents. It’s more likely that they set out to meet an unmet need in the market. For example, high purpose companies experience: 14.1%

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

Strategy Driven

NOVEMBER 5, 2010

Transactional leadership might be a motivator when money and better benefits are available, but today’s climate seems to lend itself more to transformational leadership where a caring leadership can stimulate innovation, creative thinking, and productivity. How to SPARK employee engagement in your organization: S et High Goals.

Newsletter 62

Newsletter Learning-by-Doing Mentor Resources 62

Harvard Business Review

JUNE 28, 2018

Consistent with these famous case studies, scientific research shows that creativity and innovation can be enhanced by reducing team harmony. From Kodak to Blackberry to Blockbuster, business schools are spoiled for choice when it comes to examples of dominant market players that were jettisoned from the top by their complacency.

Creativity 13

Creativity Team Christensen Innovation 13

Harvard Business Review

OCTOBER 6, 2011

Thank you for the mini-MBA my 7-year-old Miya is getting via her favorite app, Bakery Story, where she is learning the joy and stress of running a business without even knowing it. Thank you for the cannon of case studies that Apple has created across product innovation, retail innovation and business model innovation.

Loyalty 16

Loyalty Taylorism Taylor Case Study 16

Harvard Business Review

DECEMBER 19, 2016

CEOs should actively manage five specific tensions in today’s complex global business environment: Disruptive innovation versus leveraging the company’s core strengths. Even in the most commoditized markets, winning players need to create value by adding small slivers of differentiated services, logistics, quality and reliability.

CEO 8

CEO Supply Chain Disruptive Innovation P&L 8

Harvard Business Review

OCTOBER 21, 2013

But marketers are only now connecting data from loyalty programs in physical stores with data not only about how the same customers behave on the company’s website, but also how the same or similar customers anywhere in the world behave on other websites – ranging from news sites to car sites to movies sites – all tracked using cookies.

Credit Scoring 11

Credit Scoring Diversity Retail Media 11

Harvard Business Review

APRIL 7, 2014

Many modern businesses take stock in the reality of disruptive innovation and try to react accordingly. Pundits and managers alike readily cite reasons including the stresses of business model innovation or the difficulty of making small experimental investments inside the four walls of an established organization.

Disruptive Innovation 8

Disruptive Innovation Airlines Tactics Tools 8

Ask Atma

MAY 20, 2012

The benefit of this kind of team activity, is the opening of one’s mind, and shared creative stimulus, which fosters innovation. Fortitude – tolerance for stress, uncertainty, or chaos. Integrity – ability to inspire/engender trust and loyalty. These are just a few examples. Nash Equilibrium, Pareto Principle).

Team 52

Team How To Knowledge Management Self-aware 52

Harvard Business Review

APRIL 26, 2017

Detractors, on the other hand, point to negative consequences including performance and productivity declines, decreases in customer satisfaction, and adverse effects on remaining employees, such as increased stress. Intangible resources can be redeployed in unique and perhaps innovative ways following downsizing.

Company 8

Company Short-term Altman Long-term 8

Harvard Business Review

JUNE 1, 2017

” The more creatively, comprehensively, and innovatively these selves can be digitized, the greater the opportunity to help workers develop and deploy the optimal traits and qualities they desire. “Your heart rate is the highest it’s been this week,” the app might display after a stressful meeting.

KPI 8

KPI Directory Human Capital Self-aware 8

Harvard Business Review

DECEMBER 2, 2010

This helps the customer feel taken care of at a stressful moment, and it minimizes the possibilities for fraud because the accident can be verified. But for company's where the website is a straightforward marketing tool, it may be better to classify it in Messages, which we'll see below.) I'm endebted to Frances X.

Insurance 15

Insurance Retail Brand Loyalty 15

Harvard Business Review

MAY 24, 2012

According to the Center for Talent Innovation (CTI) , money is not the major motivator among college-educated workers. Many of these don't cost a dime but pay off in increased engagement, loyalty, and willingness to go the extra mile. Staggered hours and telecommuting are a huge hit in emerging markets , too. The good news?

Chief Financial Officer 16

Chief Financial Officer Motivation Loyalty Budgeting 16

Harvard Business Review

JANUARY 27, 2017

Even better, they would respond 10 times faster to market moves than existing processes while requiring minimal human intervention. The bad news: Petabytes of new data and algorithmic innovation assure that “autonomy creep” will relentlessly challenge human oversight from within. That was the challenge.

Outsourcing 8

Outsourcing Software CAPEX Competitive Advantage 8

Strategy Driven

JUNE 10, 2019

Even if you are the most successful brand in your industry, you can be sure that the competition will be looking for innovative ways to grow and knock you off of your perch. This can be stressful as it means that the work never stops yet it is also exciting and a great way to refine your business, earn more money and dominate the industry.

Industry 51

Industry Customer Loyalty How To Loyalty 51

Harvard Business Review

JANUARY 26, 2015

But if you want to dramatically enhance your productivity, it pays to zero in on the biggest source of stress and wasted time: problematic clients. But over time, I became less interested in the tactical – calling up reporters to come to press conferences – and more interested in media and marketing strategy.

Cialdini 8

Cialdini Consultative Marketing Strategy Media 8

Harvard Business Review

DECEMBER 20, 2016

The key is to look beyond just the obvious places like marketing. So when I asked Mark Krolick—managing director of marketing and product development at United Airlines—about the hypothesis that having more superconsumers as leaders or employees enhances business performance, he smiled. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Joseph Lalonde

MARCH 14, 2018

Even if it’s walking to the local market for lunch, or parking further away in a parking lot. Regular meditation and all the skills it improves – focus, concentration, mindfulness, patience, stress resiliency, emotional intelligence, and more – has been a massive game changer for me. John Jantsch of Duct Tape Marketing.

Succession 316

Succession Self-aware Learning-by-Doing Follow-up 316

N2Growth Blog

JANUARY 18, 2011

I’ve seen several (entrepreneur) CEOs who suffer from this Jekyl/Hyde personality, most likely due to the extreme stresses of starting/running a self-funded business. Patronizing, belittling or sarcastic leaders forgo trust and loyalty to prop-up their ego – big mistake. link] Mike Myatt You’re most welcome Sir.

Leadership 420

Leadership CEO Blog Learning-by-Doing 420

Harvard Business Review

DECEMBER 1, 2015

Although there’s an assumption that stress and pressure push employees to perform more, better, and faster, what cutthroat organizations fail to recognize is the hidden costs incurred. economy because of workplace stress, and 550 billion workdays are lost each year due to stress on the job. Lack of loyalty is a third cost.

Positioning 8

Positioning Productivity Products Stress 8

Harvard Business Review

JUNE 13, 2011

A winery I knew from its beginning kept the original group longer than the business could afford, and loyalty got in the way of bringing in experienced people "above" the people who felt they were founders and thus privileged to call the shots. Savvy entrepreneurs ensure that their organizations are built to last by stressing culture.

Entrepreneur 15

Entrepreneur Bottom-up Loyalty Document 15

Harvard Business Review

JANUARY 28, 2015

But every business is an information business, they stressed. Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. Back in 1979, Daniel Bell didn’t have much sympathy for people who felt helpless in the face of technological innovation.

Porter 8

Porter Power Competitive Advantage Film 8