Learning Organization Operations Quality Technology 
The Practical Leader
MARCH 13, 2024
“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. About 85% of the time the fault is caused by the system, processes, structure, or practices of the organization. In production environments, many systems are obstacles to improving productivity, safety, or quality.
The Practical Leader
MAY 8, 2024
.” Five years earlier, we’d conducted introductory service/quality improvement workshops for senior management and head office staff of a large company. The company clearly had problems with low engagement, faltering customer service, rising costs from inefficient processes and quality problems, and low innovation.
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Leading Blog
MAY 6, 2024
T HE vast majority of today’s business leaders are either embarking on AI deployment to improve their operations or are considering it. Some 83 percent of organizations worldwide claim AI is a top priority for their business. Some 54 percent of organizations say AI has been cost-effective for their business operations.
Strategy Driven
AUGUST 5, 2016
Organizational purpose, vision, quality of life, ethics, long-term growth. Operations are sound, professional and productive. You employ state-of-the-art technology and are in the vanguard of your industry. Never stop paying dues… and see this continuum as “continuous quality improvement.” Philosophy.
The Horizons Tracker
MAY 23, 2019
It’s created a world in which the speed of learning is a competitive advantage, both for individuals and organizations. Of course, learning organizations are not necessarily a new thing, but their nature has changed. Learning fast and slow. Netflix, for instance, shifted from DVD rental to streaming.
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