Michael Lee Stallard

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Your career will soar if you avoid leaders’ #1 blind spot

Michael Lee Stallard

Organizations with high-engagement scores have customer loyalty numbers that are twice the level of organizations with average employee-engagement scores. Research shows how important employee engagement is. Consider these facts: Engaged employees are 20 percent more productive than the average employee.

Career 363
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How Joe Torre Gained the Trust of His Players

Michael Lee Stallard

Joe Torre, Hall of Fame former manager of the New York Yankees, really knew how to build trust, commitment and loyalty with his players. She went on to become a top revenue-producer at her company and appeared to have a fierce loyalty to the leader who had her back. When players experienced slumps in performance, Torre had their backs.

Loyalty 150
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Create a Book to Celebrate Your Workplace Culture

Michael Lee Stallard

Two excellent examples are Zappos’ Culture Book and Smile Guide: Employee Perspectives on Culture, Loyalty and Profit, which is about The Beryl Companies. Create a book of employees’ stories or articles about living out the core values of your organization. You can read a review of Smile Guide by Bob Morris on ConnectionCulture.com.

Books 150
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How to Become Indispensable to Your Clients

Michael Lee Stallard

It won’t ensure long-term loyalty, however. So indispensable that she treats you as a valued partner and pays you well for a sustained period of time? The obvious answer is to have clearly demonstrable expertise in areas she values. This alone will open doors and close deals for you.

How To 261
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Star Systems Hurt Employee Engagement

Michael Lee Stallard

Employee loyalty has waned; the relationship between most workers and leaders has eroded. Whether leaders realize it or not, they are sending the message to core employees that they are second-class citizens, that shareholders and the company’s stars are one team and the rest of the employees are another.

System 247
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3 Practices to Improve the Contribution of Your Core Employees

Michael Lee Stallard

Employee loyalty has waned; the relationship between most workers and leaders has eroded. Whether leaders realize it or not, they are sending the message to core employees that they are second-class citizens and that shareholders and the company’s stars are one team while the rest of the employees are another.

Politics 306
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Is the “Silent Killer” Sabotaging Your Performance?

Michael Lee Stallard

Lonely people who work on the front lines directly with customers are not good for customer satisfaction and loyalty. Organizations populated with lonely people experience lower employee engagement, poorer quality of decisions, and a reduced rate of innovation. To Reduce Loneliness and Isolation, Boost Connection.