Coaching Tip

DECEMBER 12, 2010

Rushing into the shattered city, he managed to have $80,000 in gold loaded onto a horse cart covered with vegetables before fire consumed the bank building. Many investors are trying to put their arms around Bank of America’s problems and have been left fluttering in the wind,” says Mike Mayo, a bank analyst with Crédit Agricole in New York.

Banking 105

Banking Mayo Bureaucracy Report 105

Harvard Business Review

DECEMBER 22, 2014

The challenges of combining and managing the resources and operations of the different organizations and aligning their cultures may actually make the goal of integrated, patient-centered care much harder to achieve. In 2011 Mayo elected to follow this course. What’s the alternative? What’s the alternative?

Health Care 8

Health Care Mayo Due Diligence Human Resources 8

Harvard Business Review

DECEMBER 31, 2015

When redesigning the new and expanded emergency room at the Mayo Clinic’s Saint Marys Hospital in Rochester, Minnesota, Mayo leaders didn’t just want to add more rooms and square feet. They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

FEBRUARY 6, 2015

As part of this process, we formally surveyed more than 150 executives; the sample represented a broad cross-section of health care, with respondents serving in leadership roles at organizations as diverse as physician practices, hospitalist staffing agencies and large health systems.

Health Care 8

Health Care Management Disruptive Innovation Survey 8

Harvard Business Review

DECEMBER 15, 2017

aren’t taught management skills in medical school. A popular way of bringing physicians up to speed is to elevate them into management roles and team them with business executives. The dyad model can help break down silos, improve the way clinical and operations leaders work together, and coordinate care.

Training 10

Training Health Care Management 360-Degree Feedback 10

Harvard Business Review

MARCH 2, 2018

We have closely studied three of these models: The Helix Center at Imperial College London, the Center for Innovation at the Mayo Clinic, and the Consortium for Medical Technologies at Massachusetts General Hospital. Patients are co-designers, co-developers, and increasingly more responsible for their own and collective health outcomes.

Health Care 8

Health Care Innovation Mayo Stage-Gate 8

Harvard Business Review

OCTOBER 20, 2015

Galvanized by the seminal publication of the Institute of Medicine’s report To Err Is Human: Building a Safer Health System in 1999, the patient-safety movement has resulted in substantial improvements in the safety and quality of the care delivered by hospitals. Here are some ways that Mayo Clinic is trying to address these challenges.

Mayo 8

Mayo Health Care Six Sigma System 8

Harvard Business Review

OCTOBER 8, 2015

At Mayo Clinic, surgeons who perform lumpectomies or partial mastectomies for breast cancer work during the operation with the Frozen Section Pathology Lab to determine whether all the cancer has been removed. Yes, 20 minutes is valuable extra time in an operating room while the surgeon and staff wait for pathology findings.

Health Care 8

Health Care Business Model Mayo Short-term 8

Harvard Business Review

APRIL 3, 2014

Whether you’ve heard of them or not, two gurus from the early 20 th century still dominate management thinking and practice — to our detriment. It has been more than 100 years since Frederick Taylor, an American engineer working in the steel business, published his seminal work on the principles of scientific management.

Taylorism 9

Taylorism Taylor Mayo Cooper 9

Harvard Business Review

DECEMBER 18, 2014

It used to be that hospitals and health systems operated as islands, selecting and purchasing medical supplies, devices and medications in isolation, and keeping their operational and leadership practices to themselves. An example of this type of collaboration is VHA’s Upper Midwest Consolidated Services Center (USMCSC).

Health Care 8

Health Care Retail Mayo Pharmaceuticals 8

Harvard Business Review

NOVEMBER 21, 2016

And yet, as so many of us know who have attempted to manage our own care or tend to sick family members, the U.S. health care system rarely feels like it’s been set up to help us succeed. health care system have catalogued the degree of “unpaid,” and unsupported, work patients take on in service of their own care.

Health Care 8

Health Care Insurance Technology Survey 8

Harvard Business Review

NOVEMBER 1, 2013

Although the partnership model has not yet been tried for ACOs, it has allowed a variety of multi-specialty medical groups — including the Mayo Clinic, Kaiser Permanente, and the Geisinger Health System — to achieve superior quality outcomes, outstanding service, and increased affordability. The Foundation Model’s Flaws.

Organization 8

Organization Chief Executive Officer Health Care Insurance 8

Harvard Business Review

JULY 30, 2014

Organization as machine – this imagery from our industrial past continues to cast a long shadow over the way we think about management today. Managers still assume that stability is the normal state of affairs and change is the unusual state (a point I particularly challenge in The End of Competitive Advantage ).

Six Sigma 8

Six Sigma Drucker P&L Short-term 8

Harvard Business Review

OCTOBER 19, 2015

Their experiences reveal three keys for successful bundling: excellent data on outcomes and costs, proactive management of the patient, and alignment between physicians and hospitals. Proactive Management of Patients. Data on Outcomes and Costs. knee and hip osteoarthritis).

Health Care 8

Health Care Cost Activity Based Costing Metrics 8

Harvard Business Review

MARCH 26, 2018

” Famously, in 2013, Sheryl Sandberg, the chief operating officer of Facebook and a billionaire, published a book in which her advice for working women was to tell them to “lean in.” It also reflects how the burden of managing a gender-diverse workplace is placed on the female employees themselves.

Self-aware 8

Self-aware Chief Operating Officer Document Influence 8

Harvard Business Review

OCTOBER 11, 2011

Since 2010, we've been conducting an ongoing survey of managers' attitudes about the strategies of their organizations ( click here to take the not-for-profit version of the profiler). For more tightly focused not-for-profits , such as the Cleveland Clinic and the network of Food Banks around the country, the decline is not nearly as sharp.

Crisis 12

Crisis Mayo Strategy Short-term 12