Marshall Goldsmith

FEBRUARY 8, 2018

Thinkers50 – World’s Most Influential Management Thinkers. Called ‘The Academy Awards of Leadership’ by the Economist, Thinkers50 is the world’s most reliable resource for identifying, ranking and sharing the leading management ideas of our age. World authority on project management. Co-author: Predictable Magic.

Executive Coaching 70

Executive Coaching CEO Magazine Banking 70

Harvard Business Review

SEPTEMBER 6, 2013

What is more important to company success, a strong external focus on customer experiences or an internal focus on effective and efficient operations? But while such customized services used to be enough to compete effectively, these retailers are now finding they need to improve their operational reliability too.

Customer Intimacy 8

Customer Intimacy Operations Supply Chain Retail 8

Harvard Business Review

SEPTEMBER 12, 2011

Wireless connectivity. When they get to the car, they wave their membership card over a sensor on the windshield (the card and sensor communicate wirelessly), which triggers a wireless query back to the company's database to make sure the user is OK to take the car. Wireless Connectivity. What are they? Microprocessors.

Technology 15

Technology Wireless Short-term Long-term 15

Harvard Business Review

SEPTEMBER 3, 2018

Airbnb has pushed the limits of designing its customer call center operation in Portland, Oregon. Today, business leaders are aware of the power of creating an employee experience to mirror their company’s best customer experience. The benefits of these elements is is well recognized.

Real Estate 15

Real Estate Call Center Hedge Survey 15

Harvard Business Review

JUNE 4, 2014

About a decade ago, wireless carriers like AT&T, Verizon, and Sprint tightly controlled the wireless telecom value chain through the critical asset – so-called “walled gardens” they had placed around their service that prevented users from putting any nonauthorized content on their phones. for three years.

Industry 9

Industry Wireless Advertising Content 9

Harvard Business Review

JUNE 5, 2012

More tragically, the group has actually come up with something powerful and novel, but — whoa — someone senior realizes that this could have a disruptive or cannibalizing effect on existing cash cows. First, remember that innovation, like any other important organizational process, can be managed. What to do?

Process 16

Process Innovation Diversity Budgeting 16

Harvard Business Review

APRIL 20, 2012

They were all ignored by the wireless operator, who was preoccupied with transmitting passenger messages and by the crew, who were focused on breaking the speed record. Clay Christensen's work on disruptive innovation shows the power of David against Goliath, the mammal over the dinosaur, the startup over the incumbent.

Disruptive Innovation 13

Disruptive Innovation Wireless Christensen Film 13

Harvard Business Review

MARCH 16, 2015

Their concerns fell into three broad categories: talent, operating in a global marketplace, and regulation and legislation. Talent Management. AT&T, for example, had to switch its focus from traditional telecom services to wireless services, and this shift required employees with different skill sets.

CEO 8

CEO Stephenson Pharmaceuticals Globalization 8

Harvard Business Review

FEBRUARY 26, 2016

Sensors, the cloud, mobile and broadband wireless, and other such technologies are increasing the flow of digitized information exponentially. The platform allows the exchange of digital information, services, and products across the power grid, allowing much greater efficiencies industrywide. This is not guesswork.

Short-term 8

Short-term How To Venture Capitalist CFO 8

Harvard Business Review

MAY 1, 2012

Such discoveries could include the best time to secure a loyal customer, a deeper understanding of how to tailor medical treatments to a patient's genome, new ways to deliver power with less loss, new ways to detect fraud, and so on. Second, learn to manage the data lab. To be clear, this strategy is not for everyone.

Organization 14

Organization Wireless Diversity Quality 14

Harvard Business Review

DECEMBER 28, 2017

The situation stabilized somewhat after the government abandoned the Zimbabwean dollar in favor of a multi-currency system in 2009 and entered a power-sharing deal with the opposition party. Consumers use bitcoins to pay for imported cars , among other purchases. It is not yet clear which direction the new government will take.

Banking 8

Banking First-mover Advantage Politics Finance 8

Harvard Business Review

JUNE 13, 2017

It’s a similar situation for much of the data that is fed from wireless monitors of patients’ heart rate, blood oxygen levels, blood pressure, and breathing rate: This data doesn’t link to the medical record. Yet at one of our hospitals, that data is unusable — it’s in a format that our system cannot read.

Technology 8

Technology Health Care Wireless System 8

Harvard Business Review

OCTOBER 28, 2016

Combining the second-largest wireless carrier with the fourth-biggest entertainment company — one whose impressive assets include HBO and CNN — is likely to create an unassailable mobile-entertainment business. You gain market power, allowing you to price the asset higher than you could otherwise. That leaves synergy.

Wireless 8

Wireless Content Price Video 8

Harvard Business Review

NOVEMBER 13, 2017

There is still a need for accountants and face-to-face meetings, but typically accountants now require such visits for only the more complicated cases that can’t be managed with software or a call. Consider the power of mobile devices in such loops. The last thing that this group of providers desires is more responsibility.

Health Care 8

Health Care How To Insurance Incentives 8

Harvard Business Review

JUNE 29, 2017

The iPhone roared into the marketplace 10 years ago today, and overwhelmed the wireless world. Wireless is the same, but without the cat. The FRC restricted WCFL’s hours and reduced its power. Wireless rights became more flexible, ceding spectrum management to the market. Armstrong’s Killer App.

Armstrong 8

Armstrong Wireless Succession Licensing 8

Harvard Business Review

MAY 8, 2012

The telecom industry has changed, and the industry dynamics will continue to shift under the pressure from social media and the power of the consumer. For example, AT&T had to spend almost $18 billion in a single year to upgrade its wireless networks to handle the onslaught of new traffic. In the U.S., The trend is spreading.

Outsourcing 11

Outsourcing Wireless Telecommunications Core Competence 11

Harvard Business Review

MARCH 12, 2014

A growing number of firms in the emerging field of location analytics are making it possible to bring the power of web analytics into the physical world. Operations. Just as web analytics is an essential tool on the Web, location analytics will become a must-have for designing, managing, and measuring offline experiences.

Retail 9

Retail Customer Intimacy Apparel Wireless 9

Harvard Business Review

SEPTEMBER 24, 2012

It follows in the footsteps of Vodafone ( M-Pesa mobile payment service in Africa ), Dow Corning (Xiameter online channel), and Hilti (tool fleet management services) as a market leader using a new model to power growth. And, of course, it would have to learn how to operate in India, a notoriously complex market.

Innovation 8

Innovation Company Venture Capitalist Health Care 8

Harvard Business Review

SEPTEMBER 7, 2018

After deploying to six metro areas in six years, however, company management announced in late 2016 that it was “pausing” future deployments. More advanced DSL using fiber-copper hybrid technology was rushed into operation, as were new fiber-to-the-home services from AT&T, CenturyLink and Frontier.

Succession 8

Succession Construction Short-term Long-term 8

Women on Business

MARCH 18, 2013

Without understanding CLV or analyzing the ROI of customer acquisition, you’re essentially operating in a marketing vacuum. The Power of CLV. It’s powerful and beneficial to attract customers with the highest lifetime value, going well beyond the direct dollar value of their transactions.

Efficiency 259

Efficiency PR ROI Loyalty 259

Harvard Business Review

JANUARY 10, 2013

Managers at companies like General Motors, Sears, and Eastman Kodak simply didn't have the tools to spot and respond to would-be disruptors. As 3-D printers and associated business models continue to get cheaper and more powerful, new disruptive businesses are likely to occur that have the potential to up-end entire industries.

Trends 8

Trends Disruptive Innovation Christensen Business Model 8

Harvard Business Review

MAY 9, 2013

When one person with a wireless connection can be an agency, a media company, or even a manufacturer, traditional advertising organizations have to change their culture, processes, structure, talent policies, resources, and even their business and revenue models in order to embrace the power of open systems being fueled by digital connectivity.

Advertising 10

Advertising Brand Innovation Creativity 10

Harvard Business Review

AUGUST 14, 2012

political system, the business world has no rules requiring that every leader have a backup, or that every corporate chief executive has a chief operating officer. Indeed, some leaders prefer to consolidate power rather than name a second-in-command. Succession: Can you hand over power? Unlike the U.S.

COO 16

COO Wireless Ryan Chief Operating Officer 16