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How Corporate Values Get Hijacked and Misused

Harvard Business Review

People are selected, evaluated, and trained on how to embody them. “Urgency” suddenly becomes a value when time to market cycles are industry lagging and pressure from the Board is mounting. First, accountability for living them exists top to bottom.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

This seems to be a key question on the minds of not just marketers, but company strategists these days. This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. How well do you know your customers?

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Five Coaching Tips to Help Business Process Management Leaders Succeed

Strategy Driven

But those leaders have had training and experience to succeed in a traditional organization with a C-suite at the top and siloed business units and functions under each executive. Reduce time to market for this product). If your company is a successful organization, it has many excellent leaders. About the Author.

BPM 56