Harvard Business Review
DECEMBER 31, 2015
When redesigning the new and expanded emergency room at the Mayo Clinic’s Saint Marys Hospital in Rochester, Minnesota, Mayo leaders didn’t just want to add more rooms and square feet. They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs.
Harvard Business Review
SEPTEMBER 27, 2012
Why do cultures resist change? People resist change that is imposed on them. For example, the 58,000 employees of the Mayo Clinic , a worldwide leader in medical services, are more likely to embrace changes to their work if it's clear that it makes the patient's experience better. Because they are successful. I see three: 1.
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Harvard Business Review
FEBRUARY 6, 2015
More than half of the executives we surveyed believe their operational model is in need of change and disruption. After all, we expect incumbents to feel most confident about the future when they believe their operating models are sustainable — and to fear extinction when disruption is on the march.
Harvard Business Review
FEBRUARY 22, 2016
We are uncomfortable — yes, anxious — operating in a void. The Mayo Clinic , among other top health providers, publishes excellent suggestions for dietary practices that can help you keep internal peace. When I work with coaching clients, I offer these suggestions as a way to start: Impose structure. Drink plenty of water.
Harvard Business Review
NOVEMBER 1, 2013
Although the partnership model has not yet been tried for ACOs, it has allowed a variety of multi-specialty medical groups — including the Mayo Clinic, Kaiser Permanente, and the Geisinger Health System — to achieve superior quality outcomes, outstanding service, and increased affordability. We are confident it will allow ACOs to do the same.
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