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Are You Squandering Money on Acquiring Rather than Retaining Customers?

The Practical Leader

That’s the question headlining a recent article in Harvard Business Review. ” A study co-authored by Disney Institute and McKinsey & Company reports that “companies offering an exceptional customer experience can exceed their peers’ gross margin by more than 26 percent.

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Ascending Heights of Change: How Leadership Evolves with Each Climb

CO2

According to a study by Harvard Business Review, 40% of new executives fail within the first 18 months of their leadership roles. The business landscape is continuously evolving, with new technologies, market dynamics, and workforce expectations. What works today might not work tomorrow.

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Blogging on Business Update from Bob Morris (Week of 5/13/13)

First Friday Book Synopsis

I hope that at least a few of these recent posts will be of interest to you: BOOK REVIEWS The Lean Practitioner’s Handbook Mark Eaton HBR’s 10 Must Reads on Strategic Marketing HBR Editors and various contributors Weaving the Web: the Original Design and Ultimate Destiny of the World Wide Web Tim Berners-Lee Untapped […].

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Role of HR to Help in Transforming Organization’s Future

HR Digest

times more likely to report organizational outperformance, McKinsey research has shown. HR can also drive workforce planning by reviewing how disruptive trends affect employees, identifying future core capabilities, and assessing how supply and demand apply to future skills gaps.

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Eric Jacobson - Untitled Article

Eric Jacobson

Another CEO we know makes failure part of the review process, asking executives to describe recent failures. All four authors are partners or senior partners at McKinsey & Company. Dahlstrom , based in London, is the global leader for McKinsey Digital’s B2C team. He is based in Paris. He is based in Copenhagen.

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How Digital Winners Set Direction, Learn, And Adapt

Eric Jacobson

Another CEO we know makes failure part of the review process, asking executives to describe recent failures. All four authors are partners or senior partners at McKinsey & Company. Dahlstrom , based in London, is the global leader for McKinsey Digital’s B2C team. He is based in Paris. He is based in Copenhagen.

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Judgment Calls: A book review by Bob Morris

First Friday Book Synopsis

Davenport and Brook Manville Harvard Business Review Press (2012) How and why to take full and systematic advantage of technology and analytics to create deeper and more sustainable judgment To introduce this review, I call upon Peter Drucker: “There is [.].

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