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Should You Share a Room on a Business Trip?

Harvard Business Review

Major corporations such as Pfiizer, Bristol Meyers-Squibb and Microsoft have experimented with the practice. Nimbleness and frugality, after all, remain critical to growth, and it''s been interesting to see that even as the economy slowly recovers, plenty of business travelers voluntarily and even eagerly share hotel rooms with colleagues.

Hotels 9
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How Service Companies Can Earn Customer Trust and Keep It

Harvard Business Review

As restaurateur Danny Meyer wrote in his book Setting the Table, “Generosity of spirit and a gracious approach to problem solving are, with few exceptions, the most effective way I know to earn lasting goodwill for your business.” Be generous with customers when you absolutely must break your service promise to them.

Company 10
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The Truth About How Uber’s App Manages Drivers

Harvard Business Review

The second is a new lawsuit, Meyer v. These cases clearly point to the importance of understanding how platform-employers operate, and how work is structured within semi-automated, algorithmic management systems. Kalanick , which alleges that Uber’s ability to set prices through an algorithm violates antitrust law.