Harvard Business Review

JUNE 3, 2016

It includes changes in how an organization interacts with its customers, citizens, or patients; in operational processes; in business models; in supply chain relationships; and in how employees use information to generate insight. Operations in a Connected World. The technologies and processes that are transforming companies.

Tools 8

Tools Supply Chain CRM Technology 8

Harvard Business Review

MARCH 25, 2016

Mapping out all the steps a customer takes while interacting with your company is a powerful way to improve the experience. A few years ago, I worked with a large pharmaceutical client who wanted to improve how patients with an incurable disease self-injected their drug. This was followed by starting to use the drug.

Competitive Advantage 8

Competitive Advantage Pharmaceuticals Hotels Proposal 8

Harvard Business Review

MARCH 16, 2015

Their concerns fell into three broad categories: talent, operating in a global marketplace, and regulation and legislation. Operating in a Global Marketplace. Eight of the CEOs pointed to the challenges of operating in a fast-paced global marketplace. As a pharmaceutical company, we obviously were part of that whole ecosystem.

CEO 8

CEO Stephenson Pharmaceuticals Globalization 8

Harvard Business Review

FEBRUARY 17, 2011

Nadathur's portfolio includes firms operating in drug discovery research, companion diagnostics, pharmaceutical analytics, reimbursement claims processing, patient relationship management, and specialty healthcare delivery for running clinical trials — and they all work together.

Marketing 15

Marketing Venture Capitalist Biotechnology IPO 15

Harvard Business Review

MAY 16, 2011

They tend to play vendors off against each other and shy away from partnerships that require some sharing of power. The Sun-Netscape Alliance was formed when AOL acquired Netscape in 1998 but then sought to spin out the software operations of Netscape. Google uses a different approach to working with multiple external parties.

Software 15

Software Licensing Long-term Telecommunications 15

Harvard Business Review

OCTOBER 26, 2015

Where only the largest organizations could operate 24-hour call centers, today, even small organizations have access to companies like Global Response. Start an online store (Shopify or BigCommerce) or get your brick-and-mortar operation up and running (Square or PayPal). But it’s not necessarily a winner-takes-all scenario.

Competitive Advantage 8

Competitive Advantage Pharmaceuticals Industry Trends 8

Harvard Business Review

FEBRUARY 4, 2013

Most of us would say it's exceptionally hard, particularly when power is concentrated in a few incumbent companies with deeply rooted vested interests. But this focused power may be a benefit, not a risk. For example, the rapidly evolving field of biomimicry examines nature's models and processes to help solve human problems.

EPS 8

EPS Innovation CEO Pharmaceuticals 8

Harvard Business Review

JANUARY 31, 2013

On the innovation front, the opportunities are more diverse, but equally powerful. We see advances in materials, processes, and information technology that will make possible entirely new kinds of products and can radically alter how manufacturers operate. Innovations Are Changing The Way We Design Products.

Globalization 9

Globalization Supply Chain Pharmaceuticals McKinsey 9

Harvard Business Review

MARCH 4, 2013

Robyn*, a close friend of mine and senior leader at a large pharmaceutical company, referred me to work with Dan, the CEO of one of her company's subsidiaries and someone she knew well. During the sales process I made a series of decisions, all of which felt — in fact, still feel — eminently reasonable. But Dan wasn't.

Pharmaceuticals 9

Pharmaceuticals Open-book Operations CEO 9

Harvard Business Review

MAY 15, 2013

It also focuses our attention on the forces that shape behavior in organizations, and so highlights an important question: are all those forces (including structure, processes, and incentives) "culture" or is culture simply the behavioral outputs? "In Culture is a process of "sense-making" in organizations.

Incentives 8

Incentives Definition Pharmaceuticals System 8

Harvard Business Review

NOVEMBER 19, 2015

In both cases participants read about a new medication that boosts immune function and reduces occurrence of the common cold, ostensibly developed by a large pharmaceutical company. We found the same to be true for chemical formulas (and other research has shown that brain scans and scientific jargon operate in a similar way).

Press Release 8

Press Release Participative Pharmaceuticals Chemicals 8

Harvard Business Review

NOVEMBER 25, 2015

3) What processes in an organization affect culture? What processes in an organization affect culture? So here is one: Culture is the set of processes in an organization that affects the total motivation of its people. In a high-performing culture, those processes maximize total motivation. 2) What is culture worth?

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Harvard Business Review

SEPTEMBER 30, 2016

But the claims of pay transparency’s beneficial powers go far beyond remedying pay discrimination, extending to boosting an organization’s overall morale and performance. The other group consisted of production employees operating in a factory setting.

Comparison 8

Comparison Incentives Outsourcing Self-aware 8

Harvard Business Review

FEBRUARY 28, 2013

Information is power.". Carl Kerrigan,* a director of operations at a large pharmaceutical company, sees office gossip as an important communication tool. It proved successful — by the time we publicized the move, most people were accustomed to it and we averted the need for a long consultation process.".

Reputation 8

Reputation Case Study Information CFO 8

Harvard Business Review

NOVEMBER 28, 2017

These investments, complex processes, and competitive dynamics are removed in time and space from any single purchase. Doing so entails operating more efficiently or innovating to create products that consumers value more. What processes led to the development and delivery of a given product or service?

Company 8

Company Short-term Long-term Price 8

Harvard Business Review

FEBRUARY 21, 2014

A Zurich-born manager with 10 years’ experience working in Germany and Switzerland, Xavier had just landed a few days ago in Monterrey, Mexico, at a small pharmaceutical company that was recently purchased by Xavier’s company, a major European pharmaceutical firm.

Pharmaceuticals 11

Pharmaceuticals Globalization Operations Motivation 11

Harvard Business Review

FEBRUARY 6, 2018

Consider its decision to pursue the market for pharmaceutical distribution, or the recent announcement that it will be teaming up with Berkshire Hathaway and JP Morgan Chase to create joint solutions for reducing the health care spending of more than 1 million employees and their families. Making routine transactions seamless and reliable.

Health Care 10

Health Care Retail Operations Insurance 10

Harvard Business Review

JUNE 12, 2018

Beacons are battery-powered wireless sensors installed in retail stores or event venues that detect nearby consumers who have opted in to alerts through Bluetooth or other technologies and that relay information to consumers’ mobile devices.

Short-term 8

Short-term Brand Long-term Media 8

Skip Prichard

JANUARY 14, 2021

There needs to be a framework and model that leaders can follow, an operating model, so to speak. What is needed now, is a business model and operating model that solves complex intractable challenges and problems, not just at the consumer level, but at the industry or category level and societal level.

Brand 96

Brand Insurance Participative Open-book 96

Harvard Business Review

AUGUST 5, 2013

A pharmaceuticals company we''ve been studying decided to deploy more than 20,000 iPads and other mobile devices to the global sales force to improve its engagement with doctors in emerging and developed markets. The Real Power of Enterprise Social Media Platforms. The role also incorporates oversight function.

Organization 8

Organization CIO Compliance CRM 8

Harvard Business Review

SEPTEMBER 20, 2011

million new jobs would be created over the next decade in "leading edge" industries such as IT, aerospace, telecom, pharmaceuticals, semiconductors, and electronic component manufacturing. Apple, the single exception, operates as a startup. This Power of Eight could be transformative. It never happened.

Innovation 13

Innovation Supply Chain Offshoring Policies 13

Harvard Business Review

JUNE 30, 2014

Places full of highly mobile and in-demand workers operate more democratically. Leaders don’t necessarily gain power by dint of high rank; they need to earn it every day. It would be hard not to note the parallels to the workings of political parties and the delicate process of “seeking high office.” How do they do that?

Politics 8

Politics Pharmaceuticals Consultative Consensus 8

Harvard Business Review

SEPTEMBER 11, 2014

For example, a wide variety of clean technologies (including wind, solar, and hydrogen) are vying to power vehicles and cities at the same time that a wide variety of medical technologies (chemical, biotechnological, genomic, and robotic) are being developed to treat diseases.

Uncertainty 22

Uncertainty Industry Bottom-up Technology 22

Harvard Business Review

MARCH 6, 2015

Mark, a ten-year veteran of the pharmaceutical R&D world with a Ph.D. As a team leader, he had proven himself effective—delivering results, improving processes, and directing junior staff. From power over to power with. The answer was simple: Mark was bossy. You and Your Team.

Management 8

Management Self-aware Teamwork Pharmaceuticals 8

Harvard Business Review

JANUARY 4, 2017

For example, Ford’s River Rouge plant not only assembled cars but also made its own steel, glass, fabrics, power, and cement on-site. There are similar stories in the electronics industry, pet food, pharmaceuticals, and even national security. Manufacturing used to be highly vertically integrated in the U.S.

Supply Chain 9

Supply Chain Productivity Products Company 9