How to Give Negative Feedback When Your Organization Is “Nice”
Harvard Business Review
MARCH 14, 2016
Robert Cialdini’s research on commitment and consistency shows that if we publicly commit to a goal we are more likely to honor it because it becomes part of our identity and we dislike operating in ways that contradict that identity. No matter what you hear, do not resist, explain, defend, or push back. And say thank you.
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