Michael Lee Stallard

NOVEMBER 23, 2014

Tom Peters and Robert Waterman called it “management by wandering around” or “MBWA” in their classic book In Search of Excellence. One way to demonstrate that link is to integrate employee engagement survey data with operational and financial metrics. Identifies Role Models and Mentors.

Survey 359

Survey Leadership Waterman Mentor 359

The Practical Leader

MAY 16, 2012

Part of the article reports on “a recent study conducted by Marshall Fisher, a professor of operations and information management at Wharton, and other colleagues.” An engaged workforce not only implements changes more effectively, if properly guided and trained, they make better improvement decisions.

Waterman 58

Waterman Consultative Learning-by-Doing Retail 58

Harvard Business Review

APRIL 23, 2014

There is a lot at stake here for GE’s operations strategy. In January 2013, Chip Blankenship, CEO of GE Appliances issued a challenge to the newly formed team: “You’re going to change every part the customer sees. There will be a very small team. The cross-functional team was thrown into a room together.

Ries 10

Ries Waterman Finance Learning-by-Doing 10