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Become a Brand Renegade

Leading Blog

We prioritized how to move the industry forward as a more mainstream, P&L-focused business. We designed our studios to look like high-end retail stores, such as Louis Vuitton and Dolce & Gabbana. Instead, we focused on our brand and how to flip the script on growing a business. Invest in first impressions.

Brand 291
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Unexpected Leadership Lessons that Mobsters Can Teach Lawful Leaders

Leading Blog

L EADERSHIP is a broad term, and it applies to those who you might not have a positive perception of — including mobsters. Take Kodak trying to adapt to digital imaging, or JC Penny trying to compete in a new retail space, or everyone today trying to adapt and survive in a pandemic. Zimmerman , Ph.D.,

P&L 327
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Are You Leading Cash Registers?

Lead Change Blog

When I think about John Henry I am reminded of an incident at a large, well-known home improvement retailer. Bar coded packaging today drives inventory control, P&L calculations, and all manner of financial management processes. I went to purchase a single small copper fitting for a faucet extension.

P&L 150
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How Retailers Can Appeal to Lower-Income Shoppers

Harvard Business Review

This blog post is part of the HBR Online Forum The Future of Retail. Retailers face several challenges as they enter the 2011 holiday season. Many retailers are responding with across-the-board price promotion strategies. Unemployment remains high. cost per meal) or at an individual unit level.

Retail 14
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Don't Grieve for the Great A&P

Harvard Business Review

Once, the demise of the Great A&P would have been front-page news from Maine to California. For more than four decades, from 1920 into the 1960s, A&P was the largest retailer in the world. A&P remained so powerful for so long for one reason only: because the two brothers who controlled it, George L. and John A.

P&L 14
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The Genius Bar — Branding the Innovation

Harvard Business Review

In large part because it is branded, the Genius Bar is a lynchpin of the most successful retail concept of recent times and a builder of the Apple brand and relationship. No longer are Apple products and brand tarnished by retailers who are unwilling or unable to provide an in-store Apple experience.

Brand 14
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5 Ways to Help Employees Keep Up with Digital Transformation

Harvard Business Review

L’Oréal has made a strategic investment in Founders Factory , a digital startup accelerator. At L’Oréal, CEO Jean-Paul Agon signaled the company’s digital transformation when he recruited Lubomira Rochet to be the chief digital officer and a member of the executive team. Here are five: Commit from the Top.

P&L 13