Terry Starbucker

MARCH 27, 2011

But we realized that we could leverage these conversations, and supercharge our business, in several other powerful ways: To proactively deal with, and fix problems before they festered too long - When issues were raised on the calls we addressed them as quickly as possible, oftentimes transferring the call to a service agent right then and there.

Benchmarking 283

Benchmarking Survey Power Media 283

Terry Starbucker

DECEMBER 11, 2011

It also doesn’t hurt to bring in a few morsels of the real thing into the board room now and then… Interior Designer - Decision-making is like picking paint colors , so we all need a little interior design savvy; that is, using the process of elimination to your advantage (i.e. I just regret I never learned how to bake cookies.

Learning-by-Doing 303

Learning-by-Doing Energy Process Course 303

Terry Starbucker

MAY 6, 2012

Argue cohesively and coherently - The power to persuade is a tool you need in your toolbox to navigate all the complicated constituencies in today’s org charts. Filter, filter, filter, filter – Corporate policy and other big “push downs” have to be properly processed, interpreted, and redelivered by the savvy leader.

Loyalty 411

Loyalty Learning-by-Doing Mentor Policies 411

Terry Starbucker

AUGUST 28, 2016

But recently, a few weeks ago, I got a more vivid proof of the destructive power of stress and anxiety – I had a full scale panic attack. Stay away from processed foods. Exercise regularly. Take quiet walks in the woods. Don’t let computer and devices overwhelm you. Smell the roses. Take regular vacations. Listen to music.

Stress 150

Stress Pharmaceuticals Advice Career 150

Terry Starbucker

SEPTEMBER 23, 2012

We’d still have great speakers delivering the ideas, but then, we would “stop the music” immediately after the speech, and devote the next 50 minutes to having the attendees digest and process the ideas as they pertained to their business, right then and there. Ideas, meet urgency. Happy to make your acquaintance!

Succession 280

Succession Conference Idea Generation Budgeting 280

Terry Starbucker

NOVEMBER 27, 2011

It’s a very powerful exercise well worth doing. It’s also a show of respect that pays enormous dividends later in the process. Write Down Your “Rules of The Road” – This is another “put it on paper” exercise; 7-10 personal rules to guide your leadership and your life going forward.

Leadership 416

Leadership Mission Statement Metrics Survey 416

Terry Starbucker

AUGUST 9, 2015

During a whole process of preparing for and delivering a presentation to executive management, I realized that a great deal of what was driving me to do a good job was similar to how I would want to please my parents as a child. This elementary part of humanity is a powerful motivator, and most of the time you don’t even realize it.

Open-book 150

Open-book Learning-by-Doing Taylorism Taylor 150

Terry Starbucker

DECEMBER 4, 2016

It’s a very powerful exercise well worth doing. It’s also a show of respect that pays enormous dividends later in the process. That was the real beginning of the journey, declaring that intention. Step 5: Define Your Leadership Battles, And How You Will Win Them – This isn’t what you think; these aren’t battles with people.

Leadership 150

Leadership Mission Statement Metrics Survey 150

Terry Starbucker

OCTOBER 8, 2017

We had built a family here, and it was time to grieve together, but in the process I had taken my leadership to a level I could have never conceived during the first part of my career. He called it “ the most powerful thing there is ”. I cried, right in front of everyone. I looked around the room, and many other people were crying too.

Leadership 192

Leadership Bottom-up Metrics Mentor 192

Terry Starbucker

JULY 19, 2015

Plus, the additional service quality questions that John’s group were asking gave us solid insights that were allowing us to refine many of our processes and save unnecessary “truck rolls” (the trip to the customer’s house to fix something). As the calls went on, I felt that there was even more we could do with them.

Leadership 150

Leadership Metrics Price Mass Marketing 150

Terry Starbucker

NOVEMBER 29, 2009

by Starbucker on November 29, 2009 “It’s the most powerful thing there is&# – John Wooden John Wooden is a basketball coaching legend – in his 27 years at UCLA, his teams had a winning percentage of 81%, and they won a unfathomable 10 NCAA titles. Just ask John Wooden. What’s love got to do with leadership?

Leadership 367

Leadership Power Blog Loyalty 367

Terry Starbucker

JUNE 19, 2014

Leaders are constantly processing information, and are often called upon to make decisions based on that information. Sometimes the nature of this information, its source, or the manner in which it was delivered, puts some kind of strange electric charge into the knee, and consequently, it jerks upward, causing a powerful reaction.

Information 358

Information Brand Report Career 358

Terry Starbucker

NOVEMBER 1, 2009

People vs. Process - It’s as simple as this: a process is only as good as the people executing it. Focus on the people first, and while you’re at it, make sure your charges truly understand the context and purpose behind the processes. For me the people/process dimension works two ways.

Leadership 337

Leadership How To Blog Learning-by-Doing 337

Terry Starbucker

MAY 9, 2010

If I can look back at how far I have come from failure, I may not say the failure was fun, but the entire process certainly was. Why nitpick over one part of the process just because it doesn’t match the basic definition of fun? if people enjoyed the learning process we wouldn’t need all these metrics.

Positioning 290

Positioning Learning-by-Doing Advice Metrics 290

Terry Starbucker

FEBRUARY 2, 2010

And it’s a very powerful message about learning from the past. “Those who cannot learn from history are doomed to repeat it&# – George Santayana I’ve heard this one time and time again in my years in the business world.

Blog 243

Blog Learning-by-Doing Discount Download 243

Terry Starbucker

SEPTEMBER 26, 2010

But the only problem is, you have absolutely no authority or control of that other department, and since your hand off process is ill defined, the communications you have had with the other department head has been poor, and the cross-department acrimony level is high, all that great work you did under your own roof is about to be squandered.

Course 283

Course Blog Objective Efficiency 283

Terry Starbucker

OCTOBER 28, 2010

Power and control are the most overrated tools out there. It does help the process for me to think back and remember my first faltering baby steps and see those same steps being taken by my people. When we get that internal control down, the external stuff is much easier. And I’m thankful for the opportunity.

Learning-by-Doing 305

Learning-by-Doing Open-book Blog Follow-up 305

Terry Starbucker

MAY 27, 2010

As a dreamer, I can attest to the power of giving your visions some physical manifestation. I too never realized the power of writing out dreams until I started it. Jamie Favreau May 27, 2010 at 10:28 pm I have written down my goals but I think writing down my dreams is the next step in the process. Amen to intent.

Blog 384

Blog Document Learning-by-Doing Goal 384

Terry Starbucker

JUNE 13, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Why The Knee Is The Most Dangerous Part Of A Leader’s Body by Starbucker on June 13, 2010 Leaders are constantly processing information, and in the course of doing that are called upon to make decisions based on that information.

Information 301

Information Blog Goleman Emotional Intelligence 301

Terry Starbucker

JULY 29, 2010

Thanks again to all who participated in the nomination process. I did, however, read a blog post a few days ago about the power of publicity stunts undiminished in the years since PT Barnum perfected them. Voting ends at 11:59 PM on August 15th, 201o. The winner will be announced on August 16th. Well, pretty sure.

Survey 284

Survey Blog Open-book Conference 284

Terry Starbucker

DECEMBER 27, 2009

And, if all those elements noted above are part of the process, those benefits and go beyond value, and into the realm of lasting positive impressions, and long-time unfailing loyalty. How powerful is THAT?! Customer service, done well, is a personal experience – it’s two people, interacting, and benefiting from it.

Open-book 311

Open-book Price Blog Learning-by-Doing 311

Terry Starbucker

NOVEMBER 7, 2010

We’ve been doing that in our house for several weeks now, and that process has put us on an emotional roller coaster. Because behind every “thing” is a memory, and those memories have a lot of power. They have the power to affect what you are doing NOW, and the paths you intend to take tomorrow.

Heron 256

Heron Leadership Learning-by-Doing Blog 256

Terry Starbucker

JUNE 24, 2010

That process is then repeated 6 times. Then you talk about your business to the other people at your table, and the feedback starts, intertwined with the wisdom offered by the speakers at the podium. It’s a very potent mixture. By the end of the day you will have already taken steps in a different, and more productive, direction.

Osborne 275

Osborne Hotels Conference Learning-by-Doing 275

Terry Starbucker

APRIL 25, 2010

I know, it sounds fundamental, but it can be so easily ignored by leaders in the workplace, because of all the other “nuts and bolts&# of process and policy that need to be attended to. All the measurements and the metrics that we hold each other accountable to are very powerful forces, and quite necessary ones.

Letter 254

Letter Metrics Blog Open-book 254

Terry Starbucker

MAY 23, 2010

Let’s be innovative with our “how&# so we can perhaps get to richer discussions during the process. The trick is to have short, energetic, powerful meetings that will leave everybody focused and wanting some more. Frankly, I think that meetings are abused and overused in the corporate world.

Letter 268

Letter Blog Follow-up Conference 268

Terry Starbucker

MARCH 25, 2010

It’s the power of humanity at work, helping with a heart. SOBCon can ignite that process as soon as the entrepreneurial urge strikes (like in college, for example), or any other place along the business cycle. SOBCon is a meeting of incredible people who are dead set on building S uccessful O nline B usinesses.

Blog 218

Blog Learning-by-Doing Incubator Newsletter 218

Terry Starbucker

AUGUST 1, 2010

Finally, the top leaders need to apply the most powerful multipliers of them all. I’d multiply your equation by 1/(11-Sy), where Sy equals the effectiveness of your systems (organizational structure, technology, process controls, etc.), “Vi&# is Vision. What’s the overarching goal? ranked on a 1-10 scale.

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Blog Metrics Learning-by-Doing Handbook 246