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How to Improve the Engagement and Retention of Young Hourly Workers

Harvard Business Review

DECEMBER 6, 2017

They shared five key insights for employers looking to improve retention and engagement, including how to improve manager training, diversity and inclusion, and scheduling. Train frontline managers to support people and process. HMSHost will be launching workshops on engagement across the entire company.

Survey 8
Survey Retail How To Reis 8
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Make Customers Want to Buy Offline

Harvard Business Review

JUNE 23, 2014

Backcountry.com and Zappos, for example, are excellent online retailers, but they haven’t displaced REI or the local shoe store, because people value that hands-on expertise. The challenge begins with improving staff hiring and training. How could the shopping experience be designed to emphasize your expertise – and get it paid for?

Retail 9
Retail Reis Price Banking 9
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