N2Growth Blog

SEPTEMBER 28, 2020

Dierdre O’Brien, SVP of People at Apple : A 30 year Apple veteran, O’Brian is another CHRO who wears multiple hats also leading the retail and online teams at Apple. Prior to joining Tech Data, Simonetti served as Senior Vice President of Human Resources at Baker & Taylor, Inc.

Human Resources 469

Human Resources Globalization Diversity Resources 469

Harvard Business Review

DECEMBER 6, 2011

This post is part of the HBR Forum, The Future of Retail. Along with the growth in scale of leading retailers in the 20th century came a growing attitude toward the people working in the stores: they were a cost to be minimized. Yet at one large retail chain we studied (pdf) , those systems didn't seem to be doing the trick.

Retail 15

Retail Merchandising Succession Taylorism 15

The Practical Leader

DECEMBER 14, 2011

Professor of leadership, Douglas Ready, and PhD student, Emily Truelove, report on how companies like the beauty retailer Sephora, luxury hotel chain Four Seasons, and French food giant Danone, came through hard times stronger than ever.

Participative 61

Participative Power Taylorism Taylor 61

Lead on Purpose

DECEMBER 3, 2010

John Durfee is a Gulf War veteran and the marketing manager for Airsplat, the nation’s largest retailer of Airsoft Guns including Spring Airsoft Rifles. Those who aren’t growing are falling behind – if you’re not shooting, you’re the one being shot at.

Management 150

Management Stage-Gate Ethics Marketing 150

Harvard Business Review

OCTOBER 27, 2014

I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Paul Taylor was managing a UK-based factory for LF Beauty UK Ltd., Taylor imbued the process with his own urgent pace.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13

CO2

JULY 6, 2010

As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund. For those who have had concerns, we apologize for any anxiety we may have caused. We hope you love the iPhone 4 as much as we do.

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Letter Blog Executive Coaching Strategic Planning 74

Harvard Business Review

JULY 7, 2016

How this is applied will vary by retailer. Another take is how Rite Aid and Lord & Taylor use beacon technology to deploy relevant promotions and other information directly to customers’ phones based on where they are in the store. Elevating customer service. Fabletics is a case in point.

Trends 10

Trends Hotels Competitive Advantage Retail 10

Harvard Business Review

SEPTEMBER 1, 2014

Since the best way to imagine the possibilities is through actual, small-scale deployments, this has been how many retailers have spent the past several months, quietly experimenting and learning. This also allows Lord & Taylor to use the beacon program for new customer acquisition.) and Canadian stores. Hillshire Brands.

Retail 9

Retail Fraser Taylorism Taylor 9

Harvard Business Review

JANUARY 30, 2012

For more than four decades, from 1920 into the 1960s, A&P was the largest retailer in the world. They then filled their stores with private-label A&P products, creating the most powerful franchise in food retailing. as the biggest retailer anywhere. Aside from its remaining employees, no one will grieve.

P&L 14

P&L Retail Real Estate Discount 14

Strategy Driven

APRIL 9, 2020

Both technologies are becoming more common in marketing, and major retailers have already started using it as part of their strategy. This could revolutionize the world of online retail, and change the way people shop forever. Shoppers are now expecting a visually inspired and personalized experience wherever they shop ,” he said. “

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Trends Marketing Content Audience 123

Harvard Business Review

FEBRUARY 15, 2013

For Port, the names might include Churchill, Warre, Sandeman, Taylor. The growth of mega-retailers like Tesco, Sainsbury, ASDA, Lidl or Carrefour in Europe, or K-Mart and then Wal*Mart in the US has not only crushed wholesalers, but allowed retailers to gain increasing power over FMCGs and their producers. Odd, isn't it?

Short-term 8

Short-term Retail Quality Taylorism 8

Harvard Business Review

OCTOBER 6, 2011

Thank you for the ability to instantly share the soul of James Brown with my son, Taylor Swift with my daughters (I think), and, now, letting me express my sadness with Samuel Barber's Adagio for Strings — all with one device. I recently wrote about category creation , but no one is more expert on it than you.

Loyalty 15

Loyalty Taylorism Taylor Case Study 15

Harvard Business Review

NOVEMBER 15, 2012

But, The Guardian asks, with its Snowman theme, and its haunting score (from, we’re told, Britain’s number one Christmas “power ballad”), did the retailer out do — or overdo — itself this year? The Secret Genius of Taylor Swift (NPR Planet Money). Last year’s ad (epic in length, by U.S. RIM RISING. — Andy O’Connell.

Licensing 8

Licensing Taylorism Taylor Transportation 8

Harvard Business Review

DECEMBER 27, 2011

by Bill Taylor. Penney's new CEO on how to create an irresistible retail experience. And, in No Particular Order, Our Editor's Picks. Was Marx Right? by Umair Haque. His diagnosis is looking pretty good, even if his prescription was wrong. Great People Are Overrated. Would you rather hire one genius or 100 pretty good people?

Blog 16

Blog Silverman Govindarajan Letter 16

Harvard Business Review

APRIL 22, 2015

The attempt to turn business into a science of efficiency, also known as “ Taylorism ,” marked the high point of this movement. Many companies still compete this way and there continue to be successors to Taylorism, including business process reengineering and lean production.

Six Sigma 8

Six Sigma Company Lean Production Taylorism 8

Harvard Business Review

MARCH 28, 2013

The consumer-goods supply chain typically moves from large Western or indigenous manufacturers to distributors to wholesalers to family-owned shops and finally to micro-retailers selling from carts or by the roadside. As HBR blogger Bill Taylor has noted, there's value in appealing to all five of your customers' senses.

Supply Chain 8

Supply Chain EBITDA NGO Taylorism 8

Harvard Business Review

OCTOBER 30, 2015

Think of electric cars, computing devices, online retailing, search engines, and social media platforms to name just a few hi-tech enterprises whose expansion, and iconic leaders, provoke as much enthusiasm as suspicion nowadays. That tension will stop producing much progress if all we are left with is Taylorism in Druckerian clothes.

Technology 8

Technology Drucker Taylorism Taylor 8

Harvard Business Review

OCTOBER 23, 2012

From the day he opened his first TV and appliance retail store in Richmond, Virginia, Sam understood that management means getting results through the efforts of other people. Taylor, the 19th century guru of time and motion studies, which were used by management to micromanage workers; to tell them not only what to do but also how to do it.

McGregor 8

McGregor Human Resources Retail Taylorism 8

Harvard Business Review

SEPTEMBER 10, 2018

Since at least the time of Frederick Taylor, the father of “scientific management,” control has been central to corporate organization: Control of costs, of prices, of investment and—not least—of people. Michael Steffen / EyeEm/Getty Images. Control, even a perception of it, can be comforting.

Team 14

Team Scientific Management Taylorism Taylor 14

Harvard Business Review

JUNE 5, 2015

Today, this sort of thing is possible not just for online experiences; it’s possible for physical experiences as well — and not just retail shopping. Not only can you tell that Customer A (who has a shopping app) went into a Lord & Taylor store to buy an expensive pair of shoes (which you could know with CRM).

CRM 8

CRM Management Taylorism Taylor 8

Harvard Business Review

JUNE 3, 2015

Zappos gained market prominence in the footwear industry with a clever solution to the problem online clothing retailers have – the fact that the customer can’t try on the goods before buying them. Perhaps they could be even more of a threat than they are.

Apparel 8

Apparel Strategy Insourcing Efficiency 8

Harvard Business Review

DECEMBER 14, 2017

Paul Taylor/Getty Images. In the CVS-Aetna case, the care provider, a pharmaceutical retailer and pharmaceutical benefit manager, provides a very limited set of health services: drugs, drug purchasing, and selected, basic, routinized primary care at more than 1,100 local Minute Clinics located in communities around the United States.

Health Care 8

Health Care System Insurance Pharmaceuticals 8

Harvard Business Review

NOVEMBER 2, 2015

Would Marilyn Monroe or Elizabeth Taylor have tolerated customer service shaped only by a checklist? Yet luxury hospitality and retail businesses, like many other companies, can struggle to motivate employees. Neither do today’s guests of the Beverly Hills Hotel, a favorite of those two actresses. Few organizations master it.

Motivation 8

Motivation Brand Hotels Policies 8

Harvard Business Review

FEBRUARY 2, 2011

Like Lady Gaga and Taylor Swift, Facebook is ubiquitous; you can't go five minutes without encountering the Facebook brand or the tiny blue "f", whether in traditional media (at the bottom of every TV news screen) or online (where Facebook icons and "Like" buttons abound).

Media 15

Media Short-term Taylorism Taylor 15

Harvard Business Review

APRIL 16, 2015

Brands are using Snapchat to provide exclusive, limited-time opportunities to fans, closing the gap between virtual and in-store retail experiences. ” the answer would fall somewhere between Selena Gomez, Taylor Swift, and Ariana Grande. More apps of this nature are surfacing every day.

Media 8

Media Tactics Productivity Products 8

Harvard Business Review

MAY 20, 2015

It sometimes seems as if Frederick Winslow Taylor’s unfinished project is around right the corner: A time-and-motion utopia in which managers can track almost any aspect of employee behavior on a second-by-second basis. When they go home, the implants remain under their skin. In 2013, at the U.S.

Company 8

Company Long-term Bureaucracy Taylorism 8

Harvard Business Review

NOVEMBER 24, 2010

Taylor s textbook about "productivity" squarely at my nose if youd like, but Id suggest: the sharpest implement you might not yet have in your toolkit is a set of reflection items. So throw Frederick W. So throw Frederick W.

Short-term 15

Short-term Guidelines Mass Marketing Telecommunications 15