Eric Jacobson

JANUARY 1, 2024

If you want to delight your customers, then the book by Steve Curtin , Delight Your Customers -- 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary , is a must-read for you and your employees. For example: How much does it cost to express genuine interest in customers or to anticipate their needs?

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How To Cost Energy Follow-up 96

Let's Grow Leaders

OCTOBER 18, 2018

Welcome to the Let’s Grow Leaders Frontline Festival on customer service. The post Transforming the Customer Experience and Great Customer Service: A Frontline Festival appeared first on Let's Grow Leaders. We asked thought leaders from around the world to share their very best post on these topics.

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Tanveer Naseer

SEPTEMBER 22, 2023

Secure access service edge (SASE) has emerged as a transformative solution that not only enhances cybersecurity but also significantly contributes to effective leadership strategies. Click to continue reading

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Leadership Efficiency Resources Strategy 146

Lead Change Blog

JANUARY 28, 2019

He was the CEO of one of the most innovative service companies on the planet. Innovative service leadership relies on the naturalness of valued relationships instead of “proper” dealings, artificial structures, and contrived pecking orders. It takes trustful leadership to nurture employees who consistently deliver innovative service.

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Strategy Driven

SEPTEMBER 20, 2023

It’s essential to compare the cost of an agency’s services with the potential return on investment. Cost The cost of SEO services can vary depending on the scope of work and the quality of service. Many SEO agencies offer monthly retainers that allow clients to budget for their services in advance.

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Strategy Driven

SEPTEMBER 12, 2023

What are managed IT services, and why should clinics look into them? Here’s a quick breakdown of managed IT services for healthcare. Increased Security and Risk Management Managed IT services for healthcare clinics provide an efficient, cost-effective means of keeping patient information and medical records secure.

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Compliance Management Software Risk Management 120

Let's Grow Leaders

FEBRUARY 5, 2014

.” -Steve Jobs The […] The post What Great Customer Service Looks Like appeared first on Let's Grow Leaders. Callings customer service energy Execution apple Best Superbowl Ads customer Customer Service Great Customer Service leadership books mac book pro Steve Jobs Super Bowl Super Bowl Advertising Super Bowl advertismen'

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Lead Change Blog

MAY 4, 2018

The information technology world has figured out that sometimes it is easier and cheaper to obtain services they need through vendors providing those services over cloud computing, than it is hiring someone to do the work. This is known by the term “as-a-Service.”. The Basics of “as-a-Service”. It can’t be done remotely.

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Strategy Driven

DECEMBER 26, 2023

And a manual link building service might just be the strategic advantage you need. By outsourcing this service, you allow experts to build high-quality, relevant links to your site. But how do you find the right service? Read on for a step-by-step guide on how to find the right services. We’ve got you.

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Lead Change Blog

APRIL 16, 2018

Customer service is one of the most important aspects of running a modern business. In the modern world, you need to think hard about customer service and the role it plays in your company. If you can understand what makes great customer service, you will be well placed to give clients what they want from the business.

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Lead Change Blog

SEPTEMBER 27, 2021

Is it my imagination or was there once a time when government service was considered a noble and worthy endeavor? Elected representatives, appointed officials, and even hired employees viewed public service as a calling rather than a job, inspired by ideals such as self-sacrifice, civic duty, compassion, patriotism, and social justice.

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Wilde Information Power Leadership 219

CO2

JANUARY 19, 2024

Enter executive coaching services: the not-so-secret weapon of the wise, turning the goal-setting and skill-enhancing game into an art form. Quantifiable Impact: The Statistical Evidence to Support Executive Coaching Services The effectiveness of executive coaching is backed by compelling data.

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General Leadership

MAY 17, 2017

There was an explosion of extremely poor customer service in the first 4 months of 2017. The post Where do Leadership and Customer Service Intersect? GeneralLeadership.com and the General Leadership Foundation bring Leadership Advice from America's Most Trusted Leaders to You! Read more at [link]. John Maxwell. … Read the rest.

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Lead Change Blog

APRIL 14, 2014

Leadership Development Authentic customer service inspirational' He was a founder and past president of the Charlotte Area ASTD Chapter in the early 1970s. He can be reached through www.chipbell.com or by Twitter @chiprbell or his LinkedIn Profile.

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thoughtLEADERS, LLC

JANUARY 23, 2023

Customer service that is focused on customer relationships will impact your ability to make sales and to improve your business. Today’s post is by Kate Edwards, author of Hello! And Every Little Thing That Matters (CLICK HERE to get your copy). There is a scene in the Tina Fey/Amy Pohler film “Sisters” that is hilarious.

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Strategy Driven

JANUARY 18, 2023

If so, there are plenty of ways to increase your service offerings and create an even greater impact. With the right strategies and tools, you can quickly expand what you offer to customers – making it easier for them to rely on your services. The derived information can then be used to inform your service expansion decisions.

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Joseph Lalonde

JULY 7, 2022

While nothing can beat the feel of an actual book in your hands, sometimes you have to compromise. My compromise has been to pick up audiobooks. I’ve heard from many people that they enjoy this method of reading as well. Audiobooks allow readers to follow the story on the go. You can listen to audiobooks in your […].

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Lead Change Blog

MARCH 20, 2017

The manner my dad handled a Hightower cow invasion and how Mr. Hightower handled the exact same scenario was a powerful lesson in the ethics of service. He knew he had done a good deed, helped retain civility between neighbors, and taught his boys the power of service. A Service Prelude. What is the act of service, really?

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Women on Business

APRIL 17, 2024

We've Moved! Update your Reader Now. This feed has moved to: [link] If you haven't already done so, update your reader now with this changed subscription address to get your latest updates from us.

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Strategy Driven

AUGUST 8, 2023

The oilfield services industry (OFS) encompasses all products and services related to oil exploration and extraction. These include seismic testing, directional services for drillers, transport services, and more. Cost-Effective Oilfield services are vital to oil and gas exploration and production success.

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Kevin Eikenberry

JANUARY 14, 2020

The post Duty or Service? And during my time there, I got to thinking about those words: JURY DUTY. While many will look at it as a DUTY, I don’t think that the word accurately […]. – Remarkable TV appeared first on Kevin Eikenberry on Leadership & Learning.

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Rich Gee Group

JULY 17, 2014

Time sometimes trumps quality, service, and price. The post Good Service vs. Bad Service – A Parable. . ‘B’ is five minutes away. There are a number of lessons to learn here today: Availability and convenience do play a major part in consumer’s choice. Bad employees do hurt you.

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Modern Servant Leader

DECEMBER 1, 2020

We thank you for your service. The post Tony Hsieh Completes His Service on Earth appeared first on Modern Servant Leader. ” “I made a list of the happiest periods of my life & I realized that none of them involve money.” ” “I had decided to stop chasing the money & start chasing the passion.”

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Strategy Driven

JULY 23, 2021

Conventional wisdom states you must have a medium to large size business in order to justify having an answering service. While growing businesses with 50 employees or more by default really need to have a manned after-hours line, it is worth taking a look at the assumption that smaller businesses cannot afford an answering service.

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CEO Insider

MARCH 27, 2023

Scanning who the client is Sales associates are supposed to be extroverts and talkative people who can cover periods of silence and awkwardness with […] The post Secondary Approaches On Customer Service appeared first on CEOWORLD magazine. Copyright The CEOWORLD magazine Limited 2021. All rights reserved.

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Strategy Driven

AUGUST 3, 2023

Social Media Allows You to Establish Trust With Your Target Audience If you want someone to buy one of your latest products or utilize one of your services, you need to get them to trust you. You can extol the virtues of the product or service via some clever copy that you write and post on your social media channels.

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HR Digest

DECEMBER 26, 2023

Also referred to as PMax, the service uses machine learning models to drive conversions on Google channels like YouTube, Display, Search, Discover, Gmail, and Maps, using its Smart Bidding tool. The post Google to Fire 30,000 Employees After Success of Its AI-Powered Services appeared first on The HR Digest.

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Let's Grow Leaders

OCTOBER 19, 2017

This month’s festival is about employee engagement in relation to customer service. Welcome back to the Let’s Grow Leaders Frontline Festival. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is […].

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The Horizons Tracker

AUGUST 10, 2022

The very nature of the service and gig economies can be both a blessing and a curse. Research from Harvard reveals that this inherent unpredictability leaves service employees vulnerable to predatory lenders, which can saddle people with unreasonably high-cost debt. Uncertain work. Lack of support.

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Kate Nasser

JANUARY 1, 2024

Leaders, review & renew your service purpose w/ your teams. Why/how from Kate Nasser, The People Skills Coach™, Author of Leading Morale The post Service Purpose: Leaders, Review & Renew w/ Your Teams | #Leadership #LeadMorale appeared first on KateNasser.com.

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Kevin Eikenberry

FEBRUARY 4, 2020

Regardless of our role – customer facing or not – as leaders, it is extremely important that we think about customer service. In the video below, I’m sharing a simple exercise that you can use individually or with your team to leverage lessons from a customer service disaster.

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Strategy Driven

JUNE 29, 2021

Great customer service is an incredibly beneficial thing to any business for a whole range of reasons. This article aims to highlight why exactly you want to provide a great customer service experience and what the benefits will be if you do. Better Sales. An Atmosphere of Improved Communication.

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The Horizons Tracker

OCTOBER 31, 2023

AI’s impact on the reduction of customer service jobs at BT lies in its ability to expedite and assist with routine tasks like call screening and customer correspondence. Transforming Advisory Services Thus, these technologies enable law and accountancy firms to extend their services by providing additional advisory support to clients.

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Mark Sanborn

JANUARY 4, 2024

That is true in all area of an organization, and especially true in creating extraordinary customer service. You might be able to manage good service but you must lead to achieve great service. Here are ten key actions leaders can take to create extraordinary service for their organizations: 1. Empower employees.

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Let's Grow Leaders

OCTOBER 30, 2012

If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. The post Want Great Customer Service? Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. Call A Vampire appeared first on Let's Grow Leaders.

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