stop-numerator-thinking-innovating-your-service-experience 
Lead Change Blog
JANUARY 12, 2015
Less impacted by budget pinches are revenue generators—or, the numerators. Units that use numerator thinking are often the recipient of greater investment, added staff, and expanded resources. The secret to numerator thinking lies in reframing your role to one that creates valued experiences, not just relevant outcomes.
N2Growth Blog
OCTOBER 10, 2010
In the text that follows I’ll not only provide you with a blue print for finding game changers, but I’ll also ask you to share your experiences and insights as well. M eaningful – It must add significant value to your core business, and if it doesn’t add to the core business it better add even more value.
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N2Growth Blog
JUNE 29, 2010
We’ve all heard the saying “pick your battles,&# and in my experience, one of the most futile battles that can be waged is attempting to change the mind of someone who already lives in an altered state. So, what can you do when logic and reason fail to prevail?
N2Growth Blog
NOVEMBER 17, 2010
I use it personally and my company has a social media practice area which offers social media services to our clients. In fact, I hope that some in Bill Nye’s audience were attempting to contact emergency services, but I rather suspect that this was not the case for most of them. As most of you know, I’m a big fan of social media.
N2Growth Blog
AUGUST 11, 2010
The ability to recognize conflict, understand the nature of conflict, and to be able to bring swift and fair resolution to conflict will serve you well as a leader – the inability to do so may well be your downfall. If you have, what you really watched was a person indulging their emotions rather than protecting their future.
N2Growth Blog
MAY 26, 2010
Memorial Day not only provides great opportunity for introspective reflection, but the stories of what constitutes great leadership surrounding this holiday are frankly too numerous to count. As many of you know, my son is an active duty officer in the US Air Force.
N2Growth Blog
AUGUST 12, 2010
In a highly productive organization the power and influence of your voice is earned through trust and performance, and not entitlement. It is one thing to be able to recruit talent, something altogether different to properly deploy individual talent, and quite another thing to have your talent play nicely in collaboration with one another.
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