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How Corporate Values Get Hijacked and Misused

Harvard Business Review

“Urgency” suddenly becomes a value when time to market cycles are industry lagging and pressure from the Board is mounting. People fill workshops where executives tell heartwarming stories about how the values have shaped their careers and will distinguish their organization in the future.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

In Rich’s old, functional “silo-based” process, a marketing person with a new customer opportunity would contact their favorite R&D associate, the regulatory and quality assurance departments, packaging, and the plant. Here’s more from Suzanne Pellican: Design for Delight (D4D) is a core capability of our company.

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Five Coaching Tips to Help Business Process Management Leaders Succeed

Strategy Driven

Reduce time to market for this product). She provides consultation, workshops and training programs for clients ranging from start-ups to Fortune 500 companies, educational institutions, and government organizations. It may be easier to use common terms, like, “What are your goals for this BPI project?” About the Author.

BPM 56