First Friday Book Synopsis

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Empathy Training May Not Be Genuine

First Friday Book Synopsis

Obviously, the Kouzes and Posner best-seller, Encouraging the Heart (Jossey-Bass, 2003), includes many different references to empathy as a management tool in recognizing and reinforcing employee behavior. I was interested in a recent syndicated article… Read More Empathy Training May Not Be Genuine.

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 A Simple Finding, and Tool, To Dramatically Increase the Effectiveness of Training/Learning Sessions - Build in Time at the End for Reflection

First Friday Book Synopsis

Could it really be that simple? “The secret lies with Charlotte.” ” Ben Gates (Nicolas Cage), in National Treasure ——————– We look for answers to questions/problems that vex us.

Tools 113
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Chip R. Bell: Part 1 of an interview by Bob Morris

First Friday Book Synopsis

Bob''s blog entries Accenture Adult Leadership Adult Training Advanced Management Journal Albert Einstein Allstate Brilliant Mistakes Brooke Manville Cadillac Caterpillar Chip R.

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Jeff Bloomfield: An interview by Bob Morris

First Friday Book Synopsis

As a founder of BrainTrust, a successful organization that trains and develops sales and marketing professionals, Jeff Bloomfield has given a lot of thought to why customers say yes. In Story-Based Selling: Create, Connect, and Close, Bloomfield says it’s really no mystery. People buy from people they trust.

Wilde 95
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Ray Attiyah: An interview by Bob Morris

First Friday Book Synopsis

Ray Attiyah is an entrepreneur, innovator, and author as well as founder & CIO of Definity Partners (a training, process and leadership improvement firm who works primarily with mid-sized manufacturing companies).

CIO 95
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Lisa Bodell: An interview by Bob Morris

First Friday Book Synopsis

Working with leading brands such as Starwood, Merck, and Sprint, futurethink has become the largest source of innovation research, tools, and training curricula in the world. She is also the author […].

Wilde 75
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Jeff Bloomfield: An interview by Bob Morris

First Friday Book Synopsis

As a founder of BrainTrust, a successful organization that trains and develops sales and marketing professionals, Jeff Bloomfield has given a lot of thought to why customers say yes. In Story-Based Selling: Create, Connect, and Close, Bloomfield says it’s really no mystery. People buy from people they trust.

Wilde 70