Beyond the Drama: How to De-Escalate an Emotional Conversation at Work
Let's Grow Leaders
JANUARY 15, 2024
What to Say Next to Destress an Emotional Conversation at Work When people are fired up, angry, and defensive, it’s tough to have a productive conversation. Why are you getting angry? Never use the microwave in anger–especially if you work at home.) Nothing resolves. Can’t you see how right I am? It’s not worth the drama.”
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