“Many eyes, shallow bugs.” Perhaps the HealthCare.gov gang that couldn’t code straight had never heard this software mantra. One can’t be sure. The Centers for Medicare and Medicaid Services, the agency overseeing the technically troubled Affordable Care Act exchanges, has done a far better job concealing the details of its systems design, development, and deployment practices than producing working websites. IT experts uncharitably observe that what the President describes as “glitches” are symptomatic of deeper digital dysfunctions. Are they right?
Don’t Blame IT for Obamacare’s Tech Troubles
Blaming programmers and project managers for technical turmoil is too easy and obvious.
October 22, 2013
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