It is a widely held belief among health care leaders that comparing their hospitals and clinics to peers is very important. Benchmarking seems to assure leaders that as long as their organization’s performance is 50% of the national average or better, things are okay. But U.S. health care quality and safety is abysmal: The evidence suggests that between 240,000 to 400,000 deaths occur each year due to medical errors. Probably more go unreported. Therefore “50% or better” performance is no consolation for patients.
To Radically Redesign Health Care, Start with One Unit
Then scale the lessons to the whole organization.
December 09, 2015
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Change may be the only constant in today's organizations. Here's how to lead through it.
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New!
HBR Learning
Change Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Change Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Change may be the only constant in today's organizations. Here's how to lead through it.