Suppose you’re a senior executive at a large financial services company such as Nationwide Insurance or ING. Would you look to your information technology organization for ways to improve customer service? Would you ask IT to come up with ideas for new financial products and services, or new ways to deliver them?
Look to IT for Process Innovation?
Suppose you’re a senior executive at a large financial services company such as Nationwide Insurance or ING. Would you look to your information technology organization for ways to improve customer service? Would you ask IT to come up with ideas for new financial products and services, or new ways to deliver them? Probably not. While […]
March 15, 2012
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Change Management Course
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Change may be the only constant in today's organizations. Here's how to lead through it.
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New!
HBR Learning
Change Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Change Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Change may be the only constant in today's organizations. Here's how to lead through it.