[This post is part of Creating a Customer-Centered Organization.]
Customer-Centric Continuous Improvement
[This post is part of Creating a Customer-Centered Organization.] Improving customer value continuously is difficult in almost any organization. That’s true partly because so many organizations are still organized around functional silos, which are managed to optimize their own performance rather than to deliver value to customers. If internal feuds don’t sabotage things, Process Attention […]
April 21, 2011
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New!
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.