In the early 1980s, Ralph Stayer sent a long memo and a $200 check to every employee of his family business. Since taking over as CEO, sales had increased fifteen-fold. Profits were up 150%. Headcount was growing. Regional expansion was underway. But Stayer wasn’t happy. Product quality and employees morale weren’t as high as he wanted. Everything, he had resolved, had to change.
Making Sense of Zappos’ War on Managers
The promise and perils of self-management.
May 19, 2015
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New!
HBR Learning
Leading People Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
What you need to know about being in charge.