A few years ago, I was on a small regional jet when we smelled smoke. The pilot barked orders into the speaker to put out any lighted cigarette immediately. As it turned out, no one was smoking — the alarm was the result of a faulty smoke detector. But the pilot’s tone transmitted fear, and that fear spread through the cabin.
The Contagion of Leadership
A few years ago, I was on a small regional jet when we smelled smoke. The pilot barked orders into the speaker to put out any lighted cigarette immediately. As it turned out, no one was smoking — the alarm was the result of a faulty smoke detector. But the pilot’s tone transmitted fear, and […]
September 06, 2011
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New!
HBR Learning
Stress Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Stress Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
How to build resilience at work.