Everywhere today the news confronts us with deeply held fears of AI and automation. Coverage often focuses on the job loss and social unrest that are viewed as likely to follow.
Fulfilling the Promise of AI Requires Rethinking the Nature of Work Itself
There’s more to machine learning than increased efficiency.
December 18, 2017
Summary.
Making the most of new AI tools will require a fundamental shift in our understanding of work itself. In this piece, the authors offer three key suggestions for business leaders looking to incorporate AI into any aspect of their operations: First, engage with workers as your essential collaborators as you explore how and where work gets done. Second, create a worker experience that accelerates performance improvement. Finally, rethink your efficiency conversations. There’s no telling what the future will bring, but with the right preparation, leaders will be set up to support both business success and an engaged, productive workforce.
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New!
HBR Learning
Digital Intelligence Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Excel in a world that's being continually transformed by technology.