To appreciate how broken most contemporary models of advertising and promotion have become, listen to Jeff Bezos complain about how Amazon’s core values are misunderstood. “One of the early examples…was customer reviews,” he recalls. “One [critic] wrote to me and said, ‘You don’t understand your business. You make money when you sell things. Why do you allow these negative customer reviews?’ And when I read that letter, I thought, we don’t make money when we sell things. We make money when we help customers make purchase decisions.”
Invest in Your Customers More Than Your Brand
Stop selling; make your customers smarter and more confident.
February 25, 2013
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Learn how to communicate with your customers—strategically.
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New!
HBR Learning
Marketing Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Marketing Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to communicate with your customers—strategically.