Let’s say that you’re a customer service operations manager with a ton of data sitting on your desktop — customer service call stats, email data, customer satisfaction reports, etc. You’re staring at a mountain of customer shipping and delivery data, and an always-open daily dashboard counting complaint tickets logged into your system, the corresponding resolution rate and the trending customer satisfaction score.
Improving Customer Satisfaction with Simple Analytics
You don’t have to get fancy.
November 17, 2015
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
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New!
HBR Learning
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Leading People Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
What you need to know about being in charge.
![](/resources/images/hmm/Course_Illustrations/Leading_People_Course/topic_landing_page_1400.png)