Consider this situation. A good friend of yours calls you one day to pick your brain about an innovative business idea. He’ll only consider pursuing this opportunity if you give him a positive review. This particular friend is unemployed at the moment, and he plans to invest most of his savings in the venture. So there’s a lot at stake for him.
Customer Complaints Are a Lousy Source of Start-Up Ideas
Here’s what to do instead.
June 06, 2014
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New!
HBR Learning
Innovation and Creativity Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Innovation and Creativity. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Unlock your team's curiosity and willingness to take smart risks.