On occasion, I moderate and facilitate customer events for a variety of firms. Some are cutting-edge global high tech; others are classic B2B service providers. A few are entrepreneurial start-ups desperate for closer ties with their early adopter clientele. Without exception, these companies want to be seen as innovative and customer-centric in equal measure. Many of these events go well; a few of them go great.
Put Your Customers on Stage
On occasion, I moderate and facilitate customer events for a variety of firms. Some are cutting-edge global high tech; others are classic B2B service providers. A few are entrepreneurial start-ups desperate for closer ties with their early adopter clientele. Without exception, these companies want to be seen as innovative and customer-centric in equal measure. Many […]
April 11, 2011
New!
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.
Learn More & See All Courses
New!
HBR Learning
Customer Focus Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Customer Focus. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to keep your customers—and their most important needs—front and center.