There are 11 million unfilled jobs in the United States today, the vast majority of which are tied to a specific location and cannot be performed remotely with an appropriate home office setup. These “deskless” jobs, as we term them, are mostly in professions and trades such as health care, hospitality and leisure, retail, manufacturing, and transportation and warehousing. Desperate to recruit and retain workers, businesses have already raised wages for deskless workers 7% to 10% since the Covid-19 pandemic began, according to the U.S. Bureau of Labor Statistics. But wage increases have not been sufficient to win back frontline talent.
Why U.S. Frontline Workers Are Quitting
And what companies can do to stem the tide.
March 14, 2022
Summary.
Dissatisfaction with pay and Covid-related problems aren’t the only reason frontline workers are quitting in droves. Another is dissatisfaction with their bosses. Four tactics can help improve the skills and practices of frontline managers and slow turnover.
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New!
HBR Learning
Attracting and Cultivating Talent Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Attracting and Cultivating Talent. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Discover how to attract, hire, develop, and keep talented people who will grow and thrive throughout their employee journey.