Ten years after four airliner crashes in New York, Washington and Pennsylvania, many are reflecting on how those events changed the course of history. But it was not 9/11 itself that changed history: it was our reactions to it — for better and for worse — that altered history. While many have analyzed the actions of our national leaders in response to those terrorist attacks, I’d like to focus in this post on the actions of leaders who did not make the headlines but did make a difference. We can all learn from their example.
Decisions, Not Events, Shaped Leaders After 9/11
Ten years after four airliner crashes in New York, Washington and Pennsylvania, many are reflecting on how those events changed the course of history. But it was not 9/11 itself that changed history: it was our reactions to it — for better and for worse — that altered history. While many have analyzed the actions […]
September 09, 2011
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Crisis Management Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Crisis Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to manage uncertainty, dispel rumors, and help your team recover.