Handling conflict is one of the most difficult aspects of any manager’s job. In the 30 years I’ve worked with C-level executives, I’ve noticed that playing King Solomon to warring colleagues has gotten even harder, thanks to the “anger management” programs designed to eradicate intense emotions in the workplace. Too many of these programs deliver the message: “Just don’t get angry” — usually after someone has already had a bout of rage.
The Fatal Flaw with Anger Management Programs
Difficult feelings are incredibly difficult to stifle, and stifling backfires.
July 10, 2013
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Difficult Interactions Course
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Learn how to resolve those inevitable workplace conflicts.
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New!
HBR Learning
Difficult Interactions Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to resolve those inevitable workplace conflicts.