We have our work cut out for us when it comes to navigating complex problems, in large part because we are hard-wired to seek certainty as quickly as possible. The research of decision scientists reveals that our best strategy for tackling these problems is to harness cognitive diversity, because groups do better than individuals, including those with the highest IQs. Complex problems are characterized by confusing systems of causal interactions; untangling these requires multiple different points of view. Diversity, as Scott Page puts it, trumps ability.
The Hidden Enemy of Productive Conversations
It’s a concept called “path dependence.”
July 04, 2014
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Time Management. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Make smarter, more purposeful choices about how you spend your day.