Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. And something was wrong. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another.
Getting an Intricate Operation Back in Sync
Four steps for flawless execution.
May 20, 2016
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Process Improvement Course
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How to get things done—better.
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New!
HBR Learning
Process Improvement Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Process Improvement. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
How to get things done—better.