Years ago, I worked briefly as a hotel bellhop, greeting guests, bringing luggage up to their rooms, and helping them haul it back down again when they checked out. It was social and dexterous work — hoisting skis, snowboards, bags of all sizes; navigating narrow hallways; making small talk and angling for a tip. In other words, the kind of thing that is supposedly hard to automate.
What Can a Robot Bellhop Do That a Human Can’t?
A California hotel says it’s just more fun.
August 25, 2014
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Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Digital Intelligence . Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Excel in a world that's being continually transformed by technology.