This post is part of the HBR Forum, The Future of Retail.
Retail Success is About Who’s Working When
This post is part of the HBR Forum, The Future of Retail. Along with the growth in scale of leading retailers in the 20th century came a growing attitude toward the people working in the stores: they were a cost to be minimized. Sam Walton, the founder of the biggest retailer in the world, summed […]
December 06, 2011