Chart Your Course

OCTOBER 27, 2014

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. He recommends incorporating more technology, such as social media engagement and mobile communications, to achieve this goal.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

NOVEMBER 29, 2012

methods of effectively engaging with other professionals, including recruiters, through social media. A member of the Society of Human Resource Management, she received a leadership award in 2002 from the Midwest College and University Professional Association for Human Resources. Copyright 2007-2012 by StrategyDriven, Inc.

Human Resources 58

Human Resources Open-book Competitive Advantage Resistance 58

Harvard Business Review

AUGUST 6, 2014

In hindsight, this thinking turned out to be far less important than what we learned about leadership, control, and trust, which ultimately were reflected in how each of the businesses was created, capitalized, and staffed. search engine company Inktomi in 2002. Ma and the Alibaba leadership team would retain management control.

Chief Financial Officer 10

Chief Financial Officer Operations Learning-by-Doing IPO 10

Tanveer Naseer

NOVEMBER 26, 2013

Of course, there are those who argue that thanks to social media and mobile technology, the Millennial generation is more at ease with transparency and open sharing than their previous generations. The values that drove why they did what they did, or which informed them of what mattered to them, though, remained the same. Badger J.M.,

P&L 243

P&L Fraser Motivation Organizational Behavior 243